Seaside Plumbing Inc · 15 hours ago
Customer Service Representative
Bishopville, MD
Full-time
Onsite
Entry Level
$16/hr - $19/hr
1+ years expSeaside Plumbing is a growing company that values its employees and customers. They are seeking a Customer Service Representative to manage customer interactions via phone, email, and chat, ensuring satisfaction and resolving issues effectively.
CommercialConstructionFacility Management
Responsibilities
Answering incoming customer calls regarding company services, setting up customer accounts, and scheduling technicians
Provide timely follow up with the customer by making outbound customer calls
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call
Update customer information in the customer service database
Answer customer questions while navigating through multiple systems
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Min call volume of 100 calls handled
Speed to lead – anything assigned to you is handled in UNDER 15 min. . . ideally it’s handled much faster
No missed leads on anything assigned to you
Qualification
Required
High school diploma or GED
1+ years of customer service experience/ Call Center experience a plus
Must be able to maintain consistent expected call volume and other non-negotiables which will be discussed upon hire
Excellent written and verbal communication skills
Adept in satisfying customer needs
Strong data entry skills with the ability to navigate through multiple systems
Must have strong follow up skills
Must be moderate to strong in MS Office/Google Drive
Must have knowledge of basic scheduling
Must have good typing skills and basic math skills
Should be able to assess situations quickly and enter information quickly into systems
Strong in problem resolution
Occasional 12-8 and Saturday shifts will be required, but scheduled in advance
Clean Background
Pass Drug Test
Reliable Transportation
Valid Driver's License
Preferred
Service Titan System experience is a plus but not required
Benefits
Medical Insurance –we pay 100% of base insurance premiums for health, dental and vision for you AND your family , we also offer employee life insurance policy of $15,000 with an option to upgrade coverage or add dependents.
Work life balance – paid vacations, sick pay, holiday pay, and NO EMERGENCY ON CALL
401k Plan with a 4% match.
Paid Training
Bonuses tied to performance.
Company
Seaside Plumbing Inc
Seaside Plumbing is a residential and commercial plumbing company proudly serving Maryland and Delaware from our headquarters in Bishopville, MD.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase