U.S. Department of Veterans Affairs · 1 day ago
Voluntary Services Officer - Assistant Chief
Amarillo, TX
Full-time
Onsite
Mid, Senior Level
1+ years expThe U.S. Department of Veterans Affairs is seeking a Voluntary Services Officer to serve as the Assistant Chief of the facility's Center for Development and Civic Engagement. The role involves coordinating volunteer programs, managing community relations, and overseeing philanthropic activities to enhance the services provided to veterans.
GovernmentMedicalNational SecurityPublic Safety
No H1B
U.S. Citizen Only
Responsibilities
The incumbent shares fully in the duties, responsibilities, and authorities of the Chief - CDCE/Voluntary Service for the full scope of business for each of the interrelated lines of business, which include Voluntary Service, Philanthropic Engagement, and Partnership Solutions
Due to the cross-cutting nature of this office, the incumbent shows a comprehensive understanding of the federal government, VA and each of its Administrations, with a primary focus on VHA
To include the relevant laws, regulations, policies and procedures, accrediting organizations, as well as the organizations within the agency to facilitate a systems-oriented approach to the Center's success
Major duties include, but are not limited to: Planning and leading philanthropic activities and programs within widely dispersed locations across the healthcare system, VA Administrations and State Veterans Homes
Assisting in all aspects of the development, coordination, and management of the CDCE/Voluntary Service Office to include, but not limited to, planning, establishing and implementing policy
Developing short and long-range program goals and objectives
And managing, evaluating, and coordinating (internal and external) resources of across the service
Managing and participating in the interviewing, scheduling, placement, and evaluation of volunteers
Conducting appropriate follow up activities to ensure both adequate supervision and assignment training are provided to the volunteers
Serving as the first-line supervisor and coordinator for specific volunteer programs which typically include a variety of diverse assignments
Ensuring that all volunteer personnel files are prepared in accordance with The Joint Commission and standards for VHA volunteers
Planning and executing a variety of complex internal and external special events
Maintaining detailed records of each event and/or program and preparing After Action Reports
Serving as a local subject matter expert on volunteer and donation management
Overseeing the implementation of the strategic and operational plans developed by the Chief - CDCE/Voluntary Service
Managing a positive community relations program that promotes understanding and goodwill between the facility and surrounding community and those individuals and groups who are interested in and affected by the VA
Overseeing sharing agreements, such as Memoranda of Agreements or Understandings, to ensure these are updated annually or per the terms of the agreement, and reflect current policies and procedures mandated by both local and national guidance
Responsible for fiscal management and accountability, including assisting in the preparation and ongoing monitoring of an annual operating budget
Providing oversight of the organization's monetary and in-kind development activities which garner resources positively impacting care and services
Identifying and approving requests, reconciling the financial records of control points, and authorizing users to be requestors, control point clerks, and additional control point officials
Performs other related duties as assigned
Qualification
Required
Applicants must meet all requirements by the closing date of this announcement - 02/09/2026
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
For a GS-11 position you must have served 52 weeks at the GS-9
The grade may have been in any occupation - but must have been held in the Federal service
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials
If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement
In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment
To qualify for this position at the GS-11 level - you must meet one of the following: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Voluntary Services Officer (Assistant Chief)
Qualifying specialized experience includes coordinating and administering a volunteer program - to include recruitment - placement - and evaluation of personnel; using qualitative and/or quantitative methods for the assessment and improvement of program effectiveness; serves as a local subject matter expert on volunteer and donation management; publicizes a program to recruit volunteers and accepting gifts and donations while abiding by laws and/or regulations; and implementing and planning special events in the community and implementing national initiatives to advance the program mission
Education: successfully completed a Ph.D. or equivalent doctoral degree - or 3 full years of progressively higher level graduate education leading to such a degree - or an LL.M. if related that demonstrates the knowledge - skills - and abilities necessary to do the work of this position
NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation
Combination: equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position
Only education in excess of a master's or equivalent graduate education may be used to qualify applicants for the GS-11 level
NOTE: If using education combined with specialized experience to qualify - a copy of your transcript is required
You will be rated on the following Competencies for this position: Financial Management Managing Human Resources Partnering Planning and Evaluating
Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social)
Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment
You will receive credit for all qualifying experience - including volunteer experience
Note: A full year of work is considered to be 35-40 hours of work per week
Part-time experience will be credited on the basis of time actually spent in appropriate activities
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment
Physical Requirements: Work is moderately sedentary - although considerably variable
It requires a fair amount of standing - sometimes for long periods - walking - climbing stairs - and bending
Work may require some heavy to moderate lifting - transporting of materials - equipment and supplies for special events and other programs
Due to the diverse nature and scope of the work - it may require occasionally working in extreme temperatures (hot or cold)
Work is typically performed in an adequately lighted and climate-controlled office
Requires occasional travel - local and national; movement between worksites include outpatient clinics - VBA regional offices - or national cemeteries
Extended evening or weekend work hours may be required
Work may also take place in a variety of settings including outdoor in various temperatures - crowded conferences or conventions for outreach and other events
Company
U.S. Department of Veterans Affairs
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Charles Worthington
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Helga Rippen
Chief Interoperability and Veteran Access Officer
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