U.S. Department of Veterans Affairs · 23 hours ago
Program Support Assistant
Columbus, OH
Full-time
Onsite
Entry Level
$47K/yr - $62K/yr
1+ years expU.S. Department of Veterans Affairs is dedicated to serving Veterans, and they are seeking a Program Support Assistant to assist with the implementation of programs and projects within Community Care. The role involves supporting management by collecting, compiling, and presenting information related to Community Care business operations and ensuring high-quality service delivery.
GovernmentMedicalNational SecurityPublic Safety
No H1B
U.S. Citizen Only
Responsibilities
The incumbent provides direct support to the Financial Manager - Management & Program Analyst - Clinical Nurse Manager - Administrative Officer - Deputy Chief - and the Chief - Community Care by independently collecting - compiling - and presenting information related to current and emerging Community Care business operations
The incumbent independently extracts data from various software programs (FBCS/VSSC/Excel) to create statistical diagrams and workflow charts to enable the Chief to evaluate system performance and make changes to workflow to optimize the department
The incumbent independently compiles weekly and monthly cost estimate reports (for example - cost estimation accuracy and timeliness of Community Care episodes entered and authorized through Fee Basis Cost System/FBCS)
Verifies authorizations were approved by appropriate management official (Chief of Staff or designee) prior to FBCS action - that claims assistants utilized the Cost Estimation Tool or other approved cost estimation methodologies and authorizations were processed within mandated timeframes as directed
Works independently to provide detailed reports to management to improve timeliness - accuracy and consistency of community care authorization and reconciliation activities
The incumbent will observe - study - and assemble data and information to enable the Chief to measure the effectiveness of Community Care billing resolution activities and improve the efficacy of the critical function
On occasion - the incumbent may be required to contact billing agencies on behalf of or in the interest of Veterans to resolve billing issues
The incumbent will monitor - review and report consult scheduling performance and consult resolution activities such as timeliness of consult discontinuations - rescheduling activities and coordination efforts between clinical and CSU staff
The employee may be required to report findings in writing - verbally or both
The efforts of the incumbent will permit management to improve scheduling performance
The incumbent will serve as the primary time-keeper for the Service - ensuring a thorough knowledge of all regulations and directives pertaining to time and attendance - including Executive Orders - Office of Personnel Management regulations - and other regulations - procedures - and policies of the VA with reference to time and leave activities
As ADPAC for Community Care - incumbent ensures applications for access are prepared for new employees or transferring employees
Ensures that employees are trained on equipment they will use - as well as VistA - Outlook and any other designated hardware - software or equipment
Uses personal judgement to prepare National Remedy tickets as needed to report problems with Computers - Telephones - Printers - etc
Independently monitors and is responsible for the Talent Management System (TMS) for Community Care personnel in tracking professional and personal education development - including continuing education - staff enrichment seminars - orientation - training classes - leadership and management courses and skills development
The incumbent will perform other duties as assigned
Qualification
Required
One year of specialized experience (equivalent to the GS-05 grade level in the federal service)
Experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position
Independently extracting data from various software programs to create statistical diagrams and workflow charts
Compiling weekly and monthly cost estimate reports
Serving as the primary timekeeper for the Service
Ensuring a thorough knowledge of all regulations and directives pertaining to time and attendance
Preparing minutes from dictation, hand-written notes and/or recordings and coordinating meetings and conferences
Establishing dates and preparing agenda and meeting materials
Monitoring and tracking professional and personal education development, including continuing education, staff enrichment seminars, orientation, training classes, leadership and management courses and skills development
Independently maintaining calendar, prioritizing appointments and coordinating meetings
Receiving and processing all incoming correspondence
Independently compiles weekly and monthly cost estimate reports
Verifies authorizations were approved by appropriate management official prior to FBCS action
Works independently to provide detailed reports to management to improve timeliness, accuracy and consistency of community care authorization and reconciliation activities
Observes, studies, and assembles data and information to enable the Chief to measure the effectiveness of Community Care billing resolution activities
Monitors, reviews and reports consult scheduling performance and consult resolution activities
Reports findings in writing, verbally or both
Serves as the primary time-keeper for the Service
Ensures applications for access are prepared for new employees or transferring employees
Ensures that employees are trained on equipment they will use, as well as VistA, Outlook and any other designated hardware, software or equipment
Uses personal judgement to prepare National Remedy tickets as needed to report problems with Computers, Telephones, Printers, etc
Independently monitors and is responsible for the Talent Management System (TMS) for Community Care personnel in tracking professional and personal education development
Company
U.S. Department of Veterans Affairs
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10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
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