University of Rochester Advancement · 11 hours ago
Customer Service Rep II
Goler House
Full-time
Onsite
Entry Level
$17.43/hr - $24.40/hr
1+ years expThe University of Rochester is dedicated to its mission of fostering a welcoming and inclusive community. They are seeking a Customer Service Rep II to provide timely responses to customer inquiries and assist with various service-related tasks while ensuring high standards of service and quality.
Higher Education
Responsibilities
Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards
Processes customer orders, bills and accounts, and applications for service, maintenance and termination
Troubleshoots and resolves customer complaints
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Assists patrons over the phone and through email
Ensures transactions are entered promptly and accurately for accounting
Enters customer data information
Performs radio calls to assist with customer concerns
Provides clear lines of communication between management, office staff, and field staff
Tracks and logs data, such as jobs dispatched
Provides information to internal and external customers in regards to assigned area
May monitors premises using CCTV and Remote Access Control
Other duties as assigned
Qualification
Required
High School diploma and 1 year of relevant experience required
Or equivalent combination of education and experience
Company
University of Rochester Advancement
The University of Rochester, one of the nation’s top private research universities, has built a national caliber advancement program in support of the largest campaign in the University’s history.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase