Citizens · 7 hours ago
Business Support Consultant
1 Citizens Drive, Riverside, RI, 02915, US
Full-time
Hybrid
Entry, Mid Level
2+ years expCitizens is a financial institution committed to providing equal employment opportunities. The Business Support Consultant role involves supporting the coordination and management of day-to-day operations within the Infrastructure area, focusing on business process analysis, stakeholder engagement, and change management.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
This role is responsible for working various control reports to ensure operational and regulatory adherence
The colleague in this role will work with business leadership, risk and quality control to ensure existing and new control reports are effective and manage aligned risk and quality efforts
Proactively own efforts to leverage automation and technology to enhance assigned controls
The incumbent is responsible for business process analysis, which includes conducting assessments and gathering data to understand current challenges and pain points and collaborating with stakeholders to define requirements and recommend process enhancements
Additionally, the incumbent is responsible for control solution design and implementation, which involves developing solutions and strategies to optimize business support processes and workflows
The incumbent is also responsible for stakeholder engagement, where the incumbent engages with stakeholders and facilitates workshops, meetings, and interviews to gather stakeholder insights
Lastly, the incumbent is responsible for change management, which involves the development of communication plans and materials to ensure effective change management, and performance measurement and analysis, where the incumbent generates reports and provides insights to stakeholders, highlighting areas for improvement and success
Qualification
Required
2-4 years experience in Consumer or Commercial Banking
Knowledge of internal controls and risk assessment
Knowledge of banking products and operations, regulatory requirements and key processes, controls and exposure
Proficient use of MS Word, MS Excel, PowerPoint and Visio
Preferred
2-4 years experience in a Risk monitoring and testing environment
Experience delivering under tight deadlines while maintaining quality standards
Excellent business writing skills
Excellent interpersonal skills
Data visualization (Tableau, Microsoft Power BI, etc)
Prior experience identifying process improvements/automation preferred
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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