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Crescendo · 3 days ago

Onsite - Customer Support Specialist (Temporary)

Greensboro, NC

Full-time

Onsite

New Grad, Entry Level

Crescendo is a company that represents peak CX performance in the AI era, combining outsourcing expertise with innovative technology. The Customer Support Specialist role involves guiding customers through various inquiries and providing actionable solutions, while ensuring a positive customer experience.

Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware

Growth Opportunities

Responsibilities

Deliver personable, positive customer support via email, chat, and phone

Troubleshoot and solve customer issues with clarity and care

Spot issue patterns and share insights for process improvement

Balance independence and teamwork to complete tasks on time

Follow communication guidelines and research solutions when needed

Build trust and lasting connections with every customer interaction

Qualification

English communicationProblem-solvingTime managementTech-savvyEmpathyCuriosityAdaptabilityActive listening

Required

Excellent written and verbal English communication skills (EFSET C2 required)

Strong problem-solving and critical thinking abilities

Highly organized, accountable, and dependable

Effective time management with punctuality and schedule adherence

Empathetic, adaptable, proactive, and an active listener

Comfortable working in a fast-paced, dynamic environment

Tech-savvy across web, computer, and mobile tools

Passionate about delivering outstanding customer experiences

Curious, eager, and committed to continuous learning

Benefits

Generous paid time off

Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees

Competitive retirement benefits

Access to free posture-based fitness workouts from home

Training and professional development opportunities

Company

Crescendo

Crescendo offers a full-stack customer service platform combining the most advanced AI with a global service team.

Founded in 2024

San Francisco, California, USA

1001-5000 employees

https://www.crescendo.ai

Funding

Current Stage

Late Stage

Total Funding

$50M

Key Investors

General Catalyst

2024-10-02Series C· $50M

Leadership Team

Matt Price

Founder and CEO

Michelle Donnelly

Chief Revenue Officer (CRO)

Recent News

SalesTech Star

Crescendo’s New AI Shopping Assistant Converts at 2-4X Industry Average

2026-01-16

GlobeNewswire

Crescendo's New AI Shopping Assistant Converts at 2-4X Industry Average

2026-01-14

Billboard

Why Banks Could Start Lending More Money for Music Catalogs

2025-12-13

Company data provided by crunchbase