Race Communications · 22 hours ago
Field Operations Manager - Lancaster, CA
Hi Vista, CA
Full-time
Onsite
Senior Level
$95K/yr - $115K/yr
5+ years expRace Communications is a fiber internet provider committed to connecting California communities. The Field Operations Manager will lead and oversee the field operations team, responsible for planning and optimizing service activities to ensure efficiency and customer satisfaction.
InternetTelecommunicationsWired Telecommunications
No H1B
Responsibilities
Leads, mentors, and empowers a team of field technicians and supervisors, fostering a positive work culture and promoting professional growth
Sets performance objectives, conducts regular performance evaluations, and provides constructive feedback to enhance team members' skills and effectiveness
Collaborates with HR in recruitment and selection processes to build a competent and diverse field operations team
Develops and implements comprehensive field operations strategies, aligned with the company's goals, to enhance efficiency and service delivery
Plans and optimizes field service schedules, ensuring optimal resource allocation and adherence to service level agreements (SLAs)
Continuously monitors and evaluates field operations processes, identifying areas for improvement and implementing best practices
Ensures compliance with industry standards, safety regulations, and company policies across all field operations activities
Conducts regular audits and inspections to assess the quality of work and adherence to established procedures, implementing corrective actions as needed
Promotes a culture of quality, safety, and customer focus within the field operations team
Provides technical guidance and support to field technicians and supervisors, assisting with complex installations, repairs, and troubleshooting
Stays updated on the latest telecom technologies and industry advancements, sharing knowledge with the team to improve their skills and expertise
Collaborates with the Customer Support and Sales teams to address customer inquiries, concerns, and escalations related to field operations
Works proactively to exceed customer expectations and resolve issues promptly, ensuring exceptional service delivery
Collaborates with the Operations Director to develop and manage the field operations budget, ensuring cost-effective resource allocation
Monitors expenses and identify cost-saving opportunities without compromising service quality
Generates regular reports on field operations performance, analyzing key metrics and trends to measure progress and identify improvement opportunities
Utilizes data insights to drive data-driven decisions and implement strategic initiatives to optimize field operations
Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
Maintains a clean driving record as defined by the current fleet insurance underwriter
Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways
Maintains a safe distance from aggressive or unrestrained animals
Maintains a safe distance from potential hazards in the work area, including loose pets, children, and other live obstacles
Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained
Stays current with fiber optic technologies, industry standards, and safety regulations
Ensures that the team adheres to established policies and procedures outlined in the Race Communications Employee Handbook, promoting a culture of compliance and accountability in line with organizational standards
Leads the training and mentoring of new team members, ensuring they gain the essential skills and knowledge to perform their roles effectively and safely. Works proactively to develop a long-term training strategy for the team's growth and performance improvement
Oversees employee support across various practices within the department, ensuring that issues are addressed in alignment with company policies, applicable laws, and organizational values. Manages conflicts and fosters collaboration across functions
Guides the team to achieve long-term goals by setting performance standards, motivating the team, and providing regular, actionable feedback to help team members achieve personal and organizational objectives
Ensures that timecard submission is accurate, timely, and in compliance with payroll deadlines, while addressing any discrepancies or issues. Provides direction on resolving payroll matters and ensures the team is properly supported in this process
Identifies broader team training needs, working to implement programs that drive professional growth and elevate team skills, while ensuring development is in alignment with company objectives and future growth
Manages interpersonal issues within the team by facilitating solutions-oriented approaches, resolving conflicts effectively, and maintaining a positive, high-performing work environment that supports collaboration and mutual respect
Ensures the team has the necessary tools, resources, and support to succeed. Manages resources effectively, tracking progress toward aligned objectives that support both individual team success and overarching company goals
Ensures the team complies with company policies, procedures, and regulatory requirements. Promotes open and transparent communication to maintain alignment and accountability across the team and department
Reports team performance, project updates, and challenges to upper management, using data to recommend improvements or adjustments as necessary to meet organizational targets and improve overall team performance
Takes a leadership role in the direct supervision of team members, including interviewing, hiring, and training employees. Plans, assigns, and directs work, ensuring performance evaluations, rewarding achievements, and disciplining where needed. Addresses complaints, resolves problems, and supports overall team dynamics
Qualification
Required
Eligibility for US Employment without sponsorship
Minimum of 18 years of age
Valid CA driver's license is required
At least 5 years of experience in field operations management, preferably in the telecom industry required
Strong knowledge of field operations best practices, with experience overseeing and optimizing the use of field operations software and tools required
Experience analyzing operational data and performance metrics using reporting tools such as Tableau or Excel to drive decision-making required
In-depth knowledge of safety regulations and best practices, with responsibility for enforcing compliance across field operations projects required
Availability to work nights, weekends, holidays, and overtime as needed to support emergency response, outage restoration, and urgent maintenance for 24/7 operations
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Preferred
Spanish bilingual skills are desirable
Bachelor's degree (B.A./B.S.) or equivalent education in a related field of study is preferred
Proficiency in Spanish Language a plus
Benefits
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
Company
Race Communications
Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$500MKey Investors
Oak Hill Capital PartnersAB Private Credit Investors
2024-09-09Private Equity· $375M
2024-09-09Debt Financing· $125M
2020-11-10Private Equity
Leadership Team
Domenic Pacini
COO
Jana Bradova
HR Business Partner
Recent News
Globe Newswire
2024-04-29
GlobeNewswire News Room
2024-02-05
Indus Business Line
2024-01-14
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