Metropolitan Transportation Authority · 22 hours ago
FELA Claim Agent
Jamaica, NY
Full-time
Onsite
Mid, Senior Level
$80K/yr - $87K/yr
5+ years expThe Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people. The FELA Claim Agent is responsible for investigating, evaluating, and settling personal injury and property damage claims from employees and customers of the Railroads, ensuring fair and expedient resolution of cases.
Transportation/Trucking/Railroad
Responsibilities
Thorough investigation of all aspects of personal injury and property damage claims and lawsuits, to include reporting, reserving, and medical case management. Secure accident information through various internal and external sources, such as witnesses, medical providers, claimant’s departmental supervisors, and outside sources. Evaluate LIRR or MNR’s financial liability and recommend settlement value
Interview and secure statements from party and non-party witnesses, investigate accident scenes, perform site inspections, take photographs, and measurements. Confer with local police departments, local fire departments/fire marshals regarding incidents that occur on Railroad property
Participate in investigating suspected employees’ theft of time and/or possible fraud (FMLA, sick leave, etc.) Provide findings to internal departments and trial offices for appropriate disciplinary action. Testify and assist at disciplinary hearings/trials
Enable facilitation of System Safety investigations by providing claim investigation results within the confines of legal privilege and confidentiality. Confer with and assist in FRA, PTSB, PESH, and NTSB investigations and audits. Confer with and assist the Inspector General’s Office in investigations and criminal prosecution. Confer with and assist in NYS, NY State Comptroller, MTA, and Consultant audits
Negotiate and settle Federal Employers’ Liability (“FELA”) and General Liability claims and lawsuits directly with claimant or with plaintiff’s counsel. Represent LIRR or MNR regarding litigation cases involving employees and customers by attending and participating in federal and state court conferences, depositions, mediations, and trials
Prepare all pending lawsuits for trial and assist defense counsel with discovery requests, witness identification/interviews, and medical authorizations. Assist defense counsel with formulation of litigation strategy
Identify third-party responsibility for handling and payment of claims, as well as reading and interpreting contracts and pursuing and expediting tender requests for defense and indemnification
As Third Party Administrator for MTA/MNR/LIRR, handle Station Maintenance and Force Account claims and lawsuits for employees and customer injuries
Must be on call 24/7 on a rotating basis to respond to accident scenes
Qualification
Required
Proficiency to generate accurate, detailed reports based upon claim analysis and evaluation of compiled investigative data
Strong analytical skills
Excellent written and verbal communication skills
Excellent understanding of medical, legal, and insurance terminology
Excellent organizational skills
Excellent investigational and negotiation skills and alternative dispute resolution methodology
Ability to evaluate and analyze claims issues to obtain fair and cost-effective settlements
Ability to handle assignments in a timely manner and in adherence to deadlines
Knowledge of Microsoft Office Suite and/or comparable software applications
Must become track-qualified
Ability to effectively interface with all levels of the organization, including union representatives and external customers, including attorneys, judges, and mediators
Must have a valid driver's license and have access to a vehicle
Bachelors' Degree in Criminal Justice, Business, Law, Insurance Studies, Paralegal Studies, or related field
Demonstrated equivalent education, experience, and/or technical credentials, including four (4) years of related experience, may be included in lieu of a degree
Minimum of five (5) years of experience managing claims/lawsuits, which includes investigation, negotiations, and settlements
New York State Casualty or NYS Independent Adjuster's license. If the successful candidate does not have a license, he/she will be required to obtain a license within six (6) months of hire
This position requires individuals to have an investigative background, as each Claim Agent handles a claim from onset to completion, whether it is settled in the claim stage or becomes a lawsuit
Preferred
Knowledge of FELA, General Liability, Auto Liability & Public Authorities Law
Familiarity with collective bargaining agreements and the union working environment
Knowledge of medical terminology, anatomy & physiology
Company
Metropolitan Transportation Authority
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Janno Lieber
Chair & CEO
Sam Tabikh, P.E.
Facilities Engineer and Projects CEO
Recent News
Crain's New York Business
2025-10-07
San Francisco Chronicle
2025-10-05
2025-10-04
Company data provided by crunchbase