Asurion · 7 hours ago
FSL Manager
US-Miami
Full-time
Hybrid
Senior Level
7+ years expAsurion is a company focused on providing excellent consumer experiences across multiple industries. The FSL Manager is responsible for overseeing FSL programs, ensuring compliance with contractual agreements, and managing performance metrics to optimize service quality and cost efficiency.
ElectronicsInsuranceInsurTechMobile
Responsibilities
Ensure FSLs are compliant with all contractual agreements
Monitor performance metrics including SLAs, KPIs, and quality standards for each FSL
Train and certify FSLs on processes
Deliver training to FSLs and update standards and policies as needed
Conduct on-site field inspections on a regular scheduled basis. Rate service providers on an ongoing basis based on performance and behaviors that best support Asurion's programs
Develop processes to ensure that our clients' customers receive reliable, timely, and consistent high-quality service
Identify and track shipments that may be lost
Investigate and report findings on shrink and charge FSLs as necessary
Work with FSLs through RMAs, purge, and cycle count processes
Track in stock %, Committed vs available inventory levels, and investigate and fix system inventory issues
Manage parts/inventory compliance at the FSL level to ensure minimum inventory levels in support and monitor reports to ensure proper inventory controls
Manage cost control functions to minimize service expense and additional authorizations without sacrificing customer service
Resolve escalations that originate from FSL or are due to FSL-related problems
Ensure effective management of FSL operations, including being available/working off hours as needed. FSLs are open 7 days a week
Coach and develop a team of FSL Staff members, maintaining company standards and program demand
Conduct regular performance reviews with FSL partners and internal stakeholders
Partner with cross-functional teams to ensure alignment between operational execution and client expectations
Qualification
Required
Exceptional analytical ability
Strong leadership qualities, with the ability to develop and execute a program quickly
Requires the ability to travel and participate in presentations
Ability to handle multiple tasks and react quickly to the changing face of the service industry
Ability to work with internal and external parties
Microsoft Office skills including Word and Excel
Business or related College degree
7 years minimum experience in service management, or technical experience
Proven track record in the areas of cost reduction, quality management, and customer service
Previous experience in vendor relations
Previous P&L management, and/or department/team management
Previous Management experience at a Service center level
Ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods
Ability to receive detailed information through oral communication utilizing a headset
On-site visits will be required to FSL locations on a scheduled basis and unscheduled in emergency situations, up to 25%
Preferred
Miami, FL Metro Area
Orlando, FL Metro Area
Company
Asurion
Asurion is an electronics company that provides protection, repair, and installation.
10001+ employees
H1B Sponsorship
Asurion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (102)
2023 (78)
2022 (154)
2021 (139)
2020 (109)
Funding
Current Stage
Late StageTotal Funding
unknown2018-08-10Undisclosed
1995-01-01Acquired
Leadership Team
Tomer Dvir
SVP Product
Jonah Bloom
VP Consumer Marketing/Chief Creative Officer
Recent News
Company data provided by crunchbase