Kelly · 12 hours ago
Customer Service Representative
Phoenix, AZ
Full-time
Onsite
Entry Level
$17/hr - $17/hr
2+ years expKelly Services is hiring a Customer Service Representative to work with the State of Arizona. The role involves providing customer service, legal support, and office administration in a professional government setting while supporting the Office of Inspector General.
OutsourcingProfessional Services
No H1B
Responsibilities
Answer main phone lines, screen calls, and greet visitors; route inquiries accurately
Register hearing participants with names, contact information, and scheduled times
Escalate complex case inquiries to paralegals, supervisors, or Administrative Law Judges
Communicate case/hearing status internally and externally
Perform research in multiple databases to provide case information
Update case management system with notes and documentation from calls and interactions
Perform general office tasks such as processing mail, faxes, word processing decisions, and copying electronic records or recordings
Qualification
Required
High School Diploma or GED
2+ years of customer service experience
Accurate typing and proficiency with computers
Proficiency in Microsoft Office programs
Knowledge of professional conduct, ethics, and confidentiality practices
Strong verbal and written communication skills
Ability to operate office equipment (PC, scanner, fax, etc.)
Ability to perform repetitive, detailed work with high accuracy
Ability to handle diverse or upset customers with tact and diplomacy
Ability to sit for extended periods and manage multiple programs simultaneously
Ability to research case data using tracking systems
Preferred
Customer service experience in office, legal, or phone/in-person environments preferred
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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