Comcast · 8 hours ago
Manager 1, Sales Readiness
MD - Baltimore, 8031 Corporate Dr
Full-time
Onsite
Mid, Senior Level
$88K/yr - $132K/yr
5+ years expComcast is a Fortune 50 leader in media and technology, seeking a Manager 1 for Sales Readiness. The role involves planning and developing strategies for customer service functions, leading people development, and driving sales performance through targeted enablement strategies.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Leads people development through coaching, feedback, and leadership skill-building
Designs and executes training and development programs for frontline and leadership teams
Drives sales performance through targeted sales enablement strategies and tools
Partners cross‑functionally with Sales, Operations, HR, Analytics, and Customer Experience
Prepares and analyzes operational performance using statistical methods to identify trends and opportunities
Creates and delivers executive‑level presentations with clear insights and recommendations
Communicates effectively across all organizational levels to ensure alignment and readiness
Leads change management efforts with structured communication, training, and adoption strategies
Uses data‑driven insights to influence decisions and support continuous improvement
Enhances employee engagement through motivation, accountability, and recognition
Provides customer service leadership with regard to all facets of operations analysis, performance management and time entry
Prepares, analyzes and manages operation through statistical analysis of activity
Plans, develops and administers customer service programs in adherence with national and system customer service objectives
Implements company policy, procedures, standards and goals
Conducts regular meetings with Customer Care Supervisors to maintain two-way communication and achievement of departmental objectives
Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree
5-7 Years of Relevant Work Experience
Customer Service Leadership
Employee Engagement
People Leadership
Professional Presentation
Project Management
Sales
Training and Development
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
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