Linda Hall Library · 14 hours ago
Earned Revenue and Retail Operations Manager
Kansas City, MO
Full-time
Onsite
Mid, Senior Level
5+ years expLinda Hall Library is a renowned institution located in Kansas City, MO, focusing on science and technology research. The Earned Revenue and Retail Operations Manager plays a key role in shaping exceptional guest experiences by overseeing operations that support the Library’s strategic initiatives, including earned revenue programs, merchandising, and event services.
Education
Responsibilities
Field incoming facility rental requests and coordinate with internal staff to ensure resource feasibility
Support external outreach to corporate event planners and wedding planners to showcase the Linda Hall Library as a premier, one-of-a-kind event venue
Manage external event rentals, including contracting, vendor approval, and venue coordination
Play a key role in launching the Library’s new gift shop including planning and development
Plan, buy, and manage inventory for the gift shop, while overseeing expense tracking and performance
Manage and train staff, ensuring consistent Standard Operating Procedures (SOPs), and excellent customer service
Manage day-to-day operations for revenue-generating programs such as venue rentals and retail merchandising to drive profitability and guest satisfaction
Develop and maintain workflows, SOPs, and performance metrics for operational efficiency
Support forecasting, budgeting, and cost analysis for new projects and initiatives
Negotiate contracts and maintain relationships with external vendors, suppliers, and service providers
Track data metrics for insight to leadership around visitor engagement, sales and operational performance
Partner with internal stakeholders to co-develop and implement other earned income initiatives
Qualification
Required
Bachelor's degree in business, operations management, or related field or equivalent relevant experience
5+ years of experience in hospitality or retail operations
Excellent interpersonal, communication, and organizational skills, with the ability to work cross-functionally, managing multiple priorities
Preferred
Prior project management experience preferred
Experience with a point of service system helpful
Benefits
Generous PTO Plan
Strong 403(b) match
Paid parental leave program
Professional Development is supported through training, conferences, and professional memberships.
Company
Linda Hall Library
The Linda Hall Library is the world’s foremost independent research library devoted to science, engineering, and technology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Gordon
Chief Financial and Operations Officer
Recent News
2025-11-07
2025-06-26
2024-12-03
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