Akkodis · 6 hours ago
Conversation Engineer
Rochester, NY
Contract
Onsite
Senior Level
$55/hr - $60/hr
5+ years expAkkodis is seeking a Conversation Engineer for a contract position with a client in Rochester NY. The role involves designing, building, optimizing, and maintaining AI-powered conversational experiences like chatbots and voicebots.
Information Technology & Services
Hiring Manager
Gina Manioci
Responsibilities
Map out user journeys and conversational flows
Write intents, training phrases, prompts, transitions, and error handling
Design tone, personality, and overall user experience (UX)
Train models to classify user intents
Define entities and parameters
Improve accuracy using analytics and conversation logs
Build flows, forms, conditions, and API calls within tools like Dialogflow CX
Integrate backend systems (CRMs, ticketing, databases)
Connect the bot to external services using APIs
Use cloud functions, workflows, and serverless infrastructure
Connect to channels (web chat, phone, SMS, contact center)
A/B test reply strategies
Analyze transcripts
Measure metrics like containment rate, intent accuracy, and task completion
Qualification
Required
Bachelors degree in Information Technology or related field is required
Minimum Five years related experience
Google Dialogflow CX is required
User journey mapping – understanding how users think and what they need
Conversation flow design – building multi-step, multi-intent dialog paths
Prompt and response writing – crafting clear, concise, and friendly bot messages
Error handling & fallback strategies – guiding users when the bot gets confused
Bot personality & tone – ensuring consistent voice across interactions
Building flows in Dialogflow CX
Configuring parameters, forms, conditions, and transitions
Channel integrations (web, voice, SMS, contact center)
Working with tools like Contact Center AI (CCAI) for voicebots
JSON (100% required for APIs and webhook payloads)
REST APIs – reading docs, sending/receiving data
Basic scripting (JavaScript, Python, or Node.js commonly used for fulfillment)
Understanding of serverless functions like Cloud Functions
Error-debugging skills (HTTP status codes, logs, timeouts)
Cloud Functions – execute business logic
Firestore / BigQuery / Cloud SQL – store and retrieve data
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
An EAP program
Commuter benefits
A 401K plan
Paid Sick Leave
Paid leave required by Federal, State, or local law
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase