Liberty First Credit Union · 1 day ago
Teller Supervisor
Lincoln, NE
Full-time
Onsite
Mid Level
$20/hr - $24/hrLiberty First Credit Union is a well-regarded small company located in Lincoln and Omaha, known for its commitment to employee development and competitive benefits. The Teller Supervisor will lead the Teller staff, manage performance, oversee staffing and scheduling, and ensure high-quality member services while promoting the credit union's products and services.
BankingFinanceFinancial Services
Responsibilities
Perform daily supervision and evaluation of assigned Teller staff
Performance Management
Coach, mentor and motivate staff, including monthly coaching conversations
Identify and address performance concerns in a timely manner
Prepare and deliver performance evaluations in a timely manner
Staffing/Scheduling
Responsible for assigned Teller staffing in terms of staff schedules and work rotations for every day LFCU is open to membership, including Saturday work rotations
Review/approve time off requests
Be the point of contact for unscheduled absences, report absences to management and work together regarding time off situations which arise
Review/approve teller timecards for payroll purposes
Training and Development
Work directly with the Branch Operations Supervisor and Training Department for all training needs of new Tellers, ensuring a smooth transition and onboarding process
Evaluate Teller development checklists, progress within the development program, enhancements, recommendations, observations, and training to ensure LFCU Tellers perform at the highest level possible
Leadership
Provide consistent feedback and recommendations to management on policies, procedures, and training materials
Be a champion of; and fully represent LFCU Core Values and Service Expectations in all areas of performance
Manage and facilitate conflict resolution between assigned staff and assist staff with member conflict/escalation
Operations
Work closely with Tellers and Branch Manager to ensure efficient and accurate member services
Make override decisions and other escalated/approval decisions as allowed and assigned
Ensure LFCU policies and procedures are followed
Monitor Teller operations in the branch and assign tasks outside of typical Teller duties as needed
As needed, perform teller functions and all member service duties including open new memberships, open/close CDs, transaction disputes, and variety of transactions within applicable access limits and authority
Credit Union Duties
Actively support our sales and service culture and demonstrate these skills by communicating to members the benefits and features of all our products and services
Actively support our service expectations, core values and Liberty First promise
Effectively identify and act on referrals and cross selling opportunities
Resolve members' requests/problems/complaints and/or direct them to the proper department for solutions
Complete in-house training based on required classes set up for this position
Assist in any area as directed by management
Qualification
Required
Teller experience required
Advanced knowledge of Teller operations in a financial institution is required
Intermediate mathematical skill required (calculations and concepts involving decimals, percentages, fractions, etc.)
High school diploma required
Must demonstrate professional, well-developed interpersonal skills necessary for servicing Credit Union members with a positive attitude and image as a representative for the Credit Union
Must have demonstrate excellent decision making and judgment
Work requires lifting and carrying up to 55 pounds when moving cash drawers or coin bags
Preferred
Knowledge and experience of all Credit Union products and services is strongly preferred
Leadership experience preferred
College education in a financial or business-related discipline preferred
Benefits
Medical – LFCU pays 85% of premium, associates pay only 15%
Dental – LFCU pays 100% of premium
Vision - LFCU pays 50% of premium
Life and ADD – LFCU pays 100% of premium. Additional coverage available with associate contribution.
Short-term and Long-term Disability – LFCU pays 100% of premium
AFLAC Supplemental –Cancer, Critical Care, Accident, Hospital - associate paid
Flexible Spending Accounts (FSA) – Health Savings and Dependent Care
LFCU matches 100% up to 3% plus 50% up to 5% of associate’s 401(k) contributions for a total of 4%.
LFCU contributes 5% of associate earnings to Profit Sharing.
Vacation– 2 weeks/year for new hires
Sick – 2 weeks/year for new hires
Personal Day – 2 days earned after one year
Holiday Pay – 6 paid holidays/year plus 5 additional federal holidays per year are reserved for all-staff meetings.
Funeral Leave
Quarterly all-staff professional development
Tuition Reimbursement
Fitness Club Reimbursement
Free Breakfast on Fridays
LFCU Apparel – 2 free items annually
Company
Liberty First Credit Union
Liberty First Credit Union provides financial, banking and loan services.
Founded in 1935
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Frank Wilber
President/CEO
Eric Erickson
CIO / VP Information Systems
Recent News
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