Navigant Credit Union · 18 hours ago
VP Asset Management & Recovery Strategy
Smithfield, RI
Full-time
Onsite
Mid, Senior Level
7+ years expNavigant Credit Union is the largest credit union in Rhode Island, committed to improving the financial well-being of the communities it serves. The VP Asset Management & Recovery Strategy will shape and execute the vision for collections and recovery, leveraging automation and analytics to enhance efficiency and member financial wellness.
BankingFinancial Services
Hiring Manager
Ryan Edmonds
Responsibilities
Provides leadership to the asset management team to ensure a trained, motivated, and professional staff capable of providing services in a timely and accurate manner and ensuring strong engagement of the overall team. Interviews, recommends for hire, schedules, assigns work to, counsels, establishes performance expectations, and recommends the necessary discipline and/or discharge of subordinate staff members, while maintaining required personnel documentation
Develops and executes a comprehensive collections and recovery strategy aligned with organizational goals
Redesigns job roles, workflows, and member touchpoints to maximize efficiency and effectiveness
Partners with IT and vendors to expand automation, self-service tools, and analytics
Implements risk segmentation strategies to ensure proper prioritization of accounts
Monitors KPIs (delinquency rates, cure rates, roll rates, charge-offs, recovery yield) and adjusts resources accordingly
Oversees vendor management for repossessions, legal firms, debt buyers, and technology partners
Integrates financial wellness, hardship programs, and education into the collections strategy to align with credit union mission
Promotes a culture of empathy, compliance, and accountability in member interactions
Ensures all policies, procedures and practices comply with federal and state regulations (FDCPA, FCRA, UDAAP, NCUA)
Reviews policies, procedures, and training programs regularly for accuracy and effectiveness
Provides regular reports to executive leadership and Board on collections performance and portfolio risk
Works in partnership with the VP of Asset Management
Performs all other duties as assigned by the SVP, Chief Lending Officer
Qualification
Required
BA/BS degree in a business-related or similar field
7-10 years of progressive leadership experience in collections, loan servicing, or recovery within a financial institution required
Strong track record in process redesign, automation adoption, and portfolio performance improvement required
Must have a deep understanding of regulatory requirements impacting collections and recovery
Excellent organizational, analytical and problem-solving skills required
Must have the ability to conduct presentations and training programs
Must have the ability to handle multiple projects/priorities simultaneously with an effective outcome
Must have the ability to deal with highly confidential information
Must possess strong service orientation skills in alignment with the credit union's mission and core values
Excellent verbal, written, telephone and interpersonal communication skills required
PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet required
Ability to function in a commercial office environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc
Ability to lift a minimum of 25lbs. e.g. file boxes
Must be able to travel on behalf of credit union business periodically
Benefits
Robust medical and dental plans
Vision benefits
401(k) with a generous employer match
Tuition reimbursement
Competitive salaries
Paid volunteer days
And more
Company
Navigant Credit Union
Navigant Credit Union is a banking firm providing financial products and services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kathy Orovitz
Chief Executive Officer
Lisa Dandeneau
Senior Executive Vice President / Chief Operating Officer
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