Adventist Health · 17 hours ago
Health Plan Customer Service Associate
Roseville, CA
Full-time
Onsite
Entry Level
2+ years expAdventist Health is a faith-based, nonprofit integrated health system serving over 100 communities. They are seeking a Health Plan Customer Service Associate to handle incoming calls from plan members and healthcare providers, providing information related to medical, dental, and vision claims.
Elder CareHealth CareHospitalMedicalNon ProfitWellness
Responsibilities
Provides information as needed for questions related to medical, dental and vision claims
Serves as the subject matter expert for the benefit descriptions, claims payment process and plan provisions
Receives, processes, and distributes all types of incoming mail
Properly records incoming checks
Manages filing systems for incoming, outgoing and processed mail
Pulls files/claims as needed for staff
Prepares bills to be sent for review
Maintains basic knowledge of claims software system
Prepares general documents
Completes copywork as requested
Retrieves files
Requests equipment service
Provides relief receptionist coverage
Delivers, distributes and assists with maintenance of supplies
Performs other job-related duties as assigned
Qualification
Preferred
High School Education/GED or equivalent
Associate's/Technical Degree or equivalent combination of education/related experience
Two years' experience in customer service and or health plan customer service experience
Company
Adventist Health
Adventist Health is a Adventist Health is a not-for-profit health care organization .
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gwen Mathews
CEO Ukiah Valley Medical Center, SrVP Operations AH Northern Cal Network
Kerry L. Heinrich
President and CEO
Recent News
The Business Journal
2025-12-11
The Business Journal
2025-11-13
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