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Mitchell Martin Inc. · 18 hours ago

Help Desk Manager

Edison, NJ

Full-time

Onsite

Mid, Senior Level

$110K/yr - $110K/yr

Mitchell Martin Inc. is seeking a seasoned Help Desk Manager with a strong foundation in end-user support and a proven track record in systems administration. The role involves leading IT service and support, mentoring junior staff, and ensuring the reliability and security of technology services.

B2BBookkeeping and PayrollConsultingHealth CareHuman ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide Tier 2 and Tier 3 technical support after progressing from Help Desk roles

Mentor junior support staff and help develop standard operating procedures and knowledge base documentation

Drive continuous improvement in help desk workflows, ticket resolution processes, and user experience

Maintain, configure, and support on-premises and cloud-based systems including servers, virtualization platforms, storage, identity management, and endpoint management tools

Administer Microsoft 365, Active Directory, Azure AD, Intune/Endpoint Manager, and related enterprise services

Ensure system uptime, performance, and reliability by proactively monitoring and resolving issues before they impact operations

Support and maintain LAN/WAN infrastructure, firewalls, wireless networks, VPN, and network security appliances

Perform configuration changes, firmware updates, and troubleshooting of connectivity and performance issues

Implement and enforce security best practices including patch management, MFA, least-privilege access, and endpoint protection

Assist with audits, compliance initiatives (e.g., SOC 2, HIPAA, PCI), and incident response activities

Qualification

Help Desk ManagementTechnical SupportSystem AdministrationMicrosoft 365Active DirectoryNetwork SecurityContinuous ImprovementMentoringDocumentation

Required

Seasoned Help Desk Manager/Lead with a strong foundation in end-user support

Proven track record of advancing from frontline help desk operations into full systems administration

Adept at managing infrastructure, improving IT processes, and delivering reliable, secure technology services

Deep hands-on experience with troubleshooting, system configuration, and user enablement

Broader strategic understanding of network, server, and cloud environments