Critical Accounts Program, Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Verkada · 10 hours ago

Critical Accounts Program, Engineer

positionSan Mateo, CA United States
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$120K/yr - $160K/yr
date3+ years exp

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. As a Critical Accounts Program Engineer, you will manage high-stakes situations, ensuring customer satisfaction and stability while coordinating with various teams to resolve issues.

Artificial Intelligence (AI)Enterprise SoftwareInternet of ThingsPhysical SecuritySmart Building
badNo H1Bnote

Responsibilities

Take end-to-end ownership of escalated customer cases, driving swift, high-impact solutions to restore confidence
Serve as the single point of contact for customer executives, providing transparent diagnosis and expedited problem resolution
Be ready to travel at a moment’s notice to meet with customers face-to-face or perform in-depth on-site troubleshooting
Coordinate across Engineering, Product, Sales, and Support to prioritize the fixes our customers need most
Translate customer pain points into actionable insights that influence the long-term product roadmap and strengthen long-term partnerships

Qualification

Technical expertiseCustomer advocacyProblem-solvingCalm under pressureDetail-oriented

Required

3–6+ years of experience getting things done
Demonstrated ability to manage high-level customers and mission-critical situations with composure
Highly organized and capable of managing multiple complex escalations simultaneously
Technical knowledge in a specific technology area to a deep level

Benefits

Sales incentives
Discretionary bonuses
Equity in the company in the form of restricted stock units (RSUs)

Company

Verkada

twittertwittertwitter
Glassdoor3.4
company-logo
A leader in cloud physical security, Verkada protects people and places with an integrated, AI-powered platform.
dateFounded in 2016
location
San Mateo, California, USA
people-size1001-5000 employees
web-link
https://www.verkada.com

Funding

Current Stage
Late Stage
Total Funding
$814.3M
Key Investors
CapitalGGeneral CatalystAlkeon Capital
2025-12-03Series Unknown· $20M
2025-09-01Debt Financing· $150M
2025-02-19Series E· $200M

Leadership Team

leader-logo
Filip Kaliszan
Founder & CEO
linkedin
leader-logo
Benjamin Bercovitz
Co-founder
linkedin

Recent News

Zawya.com
Verkada expands into the Middle East with new Dubai office to support growing demand for cloud-based security
2026-01-22
PR Newswire UK
Verkada Expands into the Middle East with New Dubai Office to Support Growing Demand for Cloud-Based Security
2026-01-22
GlobeNewswire
Verkada and Carahsoft Partner to Expand Government Access to Verkada’s Secure, Cloud-Based Physical Security Solutions
2026-01-22
Company data provided by crunchbase