Arcan Capital · 1 day ago
Real Estate Customer Service Agent
Hilton Head Island, SC
Full-time
Onsite
New Grad, Entry LevelArcan Capital is dedicated to delivering an exceptional living experience for residents, and they are seeking a Real Estate Customer Service Agent to be the primary point of contact for both prospective and current residents. This role involves guiding residents through the leasing process, providing exceptional customer service, and ensuring smooth day-to-day operations.
ConsultingImpact InvestingReal Estate
Responsibilities
Engage with prospective residents by providing property tours, answering inquiries, and promoting community amenities
Drive occupancy goals by effectively communicating the benefits of Arcan Capital’s apartment homes and guiding prospects through the application process
Assist with leasing operations, including processing applications, conducting background checks, and preparing lease agreements
Ensure move-in readiness by coordinating apartment inspections and ensuring all necessary preparations are complete
Provide exceptional customer service by addressing resident concerns, handling lease renewals, and fostering a welcoming environment
Manage leasing-related administrative tasks, including maintaining accurate resident records
Respond promptly to inquiries via phone, email, and in-person interactions, always ensuring a professional and friendly approach
Maintain knowledge of market trends and competitor properties to effectively position Arcan Capital’s communities
Support community events and resident engagement initiatives to enhance the living experience
Qualification
Required
Customer service-oriented mindset with a passion for helping people
Excellent communication, problem-solving, and interpersonal skills
Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Detail-oriented with strong organizational and time management skills
Proficiency in Microsoft Office (Word, Excel, Outlook) a plus
Team player with a positive, professional attitude and a commitment to excellence
Willingness to work a flexible schedule, including weekends and holidays, as needed
Preferred
Prior experience in customer service, leasing, hospitality, or administrative support
Ability to handle confidential information with professionalism and discretion
High school diploma or equivalent required
Benefits
Medical
Dental
Vision
Two weeks paid vacation
5 days of PTO/Sick leave
Matching 401k program
And more
Company
Arcan Capital
Arcan Capital is a real estate company that focuses on the acquisition and management of apartment properties.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageRecent News
Triad Business Journal
2024-12-26
Company data provided by crunchbase