Columbia Bank · 20 hours ago
Customer Service Title Specialist
Federal Way, WA
Full-time
Onsite
Entry Level
$18/hr - $25/hr
1+ years expColumbia Bank is a financial institution seeking a Customer Service Title Specialist to efficiently process and secure titled assets for new contracts. The role involves communicating with internal teams and external partners, auditing transactions, and maintaining accurate records.
BankingFinanceFinancial Services
Responsibilities
Communicate title instructions and documentation requirements to internal teams and external partners
Audit titled transactions and request or approve any additional documentation needed for funding
Coordinate and monitor the timely transfer and receipt of titles, following up with agencies and partners as needed
Verify incoming titles to ensure proper endorsements and readiness for processing
Assign incoming titles to team members and maintain accurate title information within department systems
Prepare title applications, POAs, and supporting documents for assumptions, asset swaps, and name changes
Apply for duplicate or lost titles and validate proof of transfer to authorize broker commissions
Process title requests related to third‑party sales and repossessions
Provide backup support for Title Support Specialist duties during absences
Maintain accurate and consistent documentation in applicable databases and systems
Serve as a liaison between internal departments and external parties to resolve title discrepancies
Deliver professional, timely customer service and support continuous improvement of title processes
Maintain predictable and reliable attendance
Demonstrates compliance with all company regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes
Follows all company policies and procedures, compliance regulations, and completes all required annual or job specific training
Maintain a working knowledge of the company’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
May be asked to coach, mentor, or train others and teach coursework as subject matter expert
Actively learns, demonstrates, and fosters the corporate culture in all actions and words
Takes personal initiative and is a positive example for others to emulate
Embraces the vision to become 'Business of Choice'
May perform other duties as assigned
Qualification
Required
High School Diploma, GED, Vocational Training, or equivalent required
1+ year of experience with title processing either at a state DOL/MMV, sub-agency or other financial institution preferred
Strong organizational, communication, and collaboration skills
Ability to work under strict timelines and manage multiple interruptions while maintaining accuracy
Strong writing and grammar abilities
Proficient PC skills, including Microsoft Word and Excel
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Sick days
Volunteer days
Holidays
Company
Columbia Bank
Columbia Bank is a provider of personal and business banking services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-06-01Acquired
Leadership Team
Kelly Kelly
VP, Human Resources Business Partner
Todd Leber
Chief Commercial Banking Officer
Recent News
2025-12-20
2025-12-16
Company data provided by crunchbase