Sensiple · 1 day ago
L2 Site Support Engineer
New York, United States
Contract
Onsite
Senior Level
5+ years expSensiple Inc is a New Jersey corporation specializing in technology-driven solutions. They are seeking an L2 Site Support Engineer to provide on-site Level 2 IT support to end users, resolving incidents and service requests while ensuring high levels of customer satisfaction.
Business IntelligenceConsultingFinancial ServicesFinTechInformation TechnologySoftwareTrading Platform
Hiring Manager
Kiruthika K
Responsibilities
Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group
Troubleshoot and resolve issues related to system hardware, application software, and operating systems
Perform endpoint security remediations as assigned by Security
Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc
Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings)
Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction
Perform equipment setup for Moves/Adds/Changes (MAC)
Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation)
Manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories
Conduct weekly inventory audits and submit stock report
Coordinate with vendors for RMAs and troubleshooting of hardware/software issues
Qualification
Required
Associate's or Bachelor's degree in IT, Computer Science, or related field and/or equivalent work experience
5+ years' experience in IT field services or deskside support
CompTIA A+ certification
Understanding of ITIL framework & IT technologies
Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services)
Experience working with technology vendors
Proficient in Microsoft Office tools, including Excel and PowerPoint
Excellent verbal, written and presentation skills
Ability to handle multiple tasks and assignments
Proven ability to thrive in a fast paced, dynamic environment
Company
Sensiple
Sensiple empowers enterprises with AI-driven, cloud-ready solutions and services that is aimed at streamlining operations, enhancing user experience, and unlocking unmeasurable business value.
201-500 employees
H1B Sponsorship
Sensiple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2022 (3)
2021 (1)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Vinoth Subramanian
Associate System Engineer
Company data provided by crunchbase