The Salvation Army Southern California · 1 day ago
Program Lead-11-145 - SC/ Placentia Navigation Center
Tustin, CA
Full-time
Onsite
Mid, Senior Level
2+ years expThe Salvation Army Southern California is an international evangelical movement focused on meeting human needs. The Program Lead will oversee a team of navigators at the Placentia Navigation Center, managing staff performance, recruitment, and training while ensuring effective service delivery for residents.
Non-profit Organization Management
Responsibilities
Develop and supervise specialized navigators, and volunteers
Provide individual supervision to the Recovery Navigator(s), Peer Intake Navigator, Employment Navigator, Resource & Activities Navigator, and Volunteers
Ensure that Volunteers are being coached and meeting assigned role expectations
Provide navigators with guidance on maintaining their caseloads current and keeping residents engaged
Facilitate bi-weekly navigator meetings
Conduct regular 1 on 1’s to review navigator outcomes, cases, SMART goals and discuss development needs/opportunities
Facilitate or coordinate internal professional development trainings
Assist in navigation staff candidate selection and interviews; support facilitation and/or coordination of new hire orientation and training for staff and volunteers
Ensure staff receives ongoing training
Ensure accurate/timely reporting and effectiveness of models: Case Management, Recovery, Peer Intake Navigator, Employment, Resource & Activities
Maintain data on groups facilitated by navigators
Create weekly staff schedule for specialized navigators to ensure adequate coverage
Track, record, and log staff call outs and other PTO in UKG system
Approve staff timesheets and time-off requests in UKG system in a timely manner
Work collaboratively with Program Supervisor to gather or maintain programming services data
Maintain guest confidentiality at all times
Assist with ordering and tracking bus passes, vouchers, and other resources purchased for residents as directed by Program Supervisor
Assist navigators enter resident data into internal database and/or HMIS as needed
Review resident case notes to ensure specialized navigators are accurately maintaining resident files, case notes, physical files, documentation
Participate in PNC 'all' site staff meetings and ensure navigators attend and actively participate
Participate in Operations and community meetings as needed or directed
Maintain a positive and professional working relationship with colleagues, TSA staff and community partners
Perform other assigned duties as directed
Qualification
Required
Minimum GED or High School Diploma required; prior work experience in a shelter, group home or recovery facility preferred
2 years Case Manager experience within a mid to large team within homeless population and/or BSW or degree in related field with minimum 1 year of supervisory experience (preferred)
Driving Test and clean MVR check (Required)
Must be in good physical health and mental health, capable of meeting the demand of the position
Ability to communicate effectively and remain positively engaged with co-workers, community members, and guests in a trauma informed manner
Able to thrive and adapt in a fast-paced, frequently changing environment
Must have flexible availability
Must possess effective time management skills
Must be able to prioritize work and meet deadlines
Must model professionalism and be able to communicate in an appropriate, responsive, supportive manner
Excellent verbal and written communication skills
Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel
Preferred
prior work experience in a shelter, group home or recovery facility
2 years Case Manager experience within a mid to large team within homeless population and/or BSW or degree in related field with minimum 1 year of supervisory experience
Strong knowledge of HMIS
Bilingual/Bi-literate English/Spanish
Company
The Salvation Army Southern California
The Salvation Army is one of the largest humanitarian organizations in the world. It is a sub-organization of The Salvation Army International.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.02MKey Investors
Federal Home Loan Bank of San Francisco
2019-09-23Grant· $0.02M
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