PANGEATWO · 18 hours ago
System Support Analyst
Birmingham, AL
Contract
Onsite
Mid Level
3+ years expPANGEATWO is a leading enterprise organization seeking an experienced IT Support Specialist to support a large, distributed workforce. The role involves being the first point of contact for end-user support, ensuring employees have the necessary tools and technical resources while maintaining system security and operational integrity.
ConsultingHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Respond to and resolve IT support tickets and incoming requests across the enterprise
Provide on-site IT support and assist with onboarding and technical projects
Troubleshoot hardware, software, network, connectivity, security, and cloud-related issues
Document solutions, escalate complex issues, and communicate clearly with users of varying technical levels
Support PCs, peripherals, AV systems, user access, asset management, and emerging technologies
Qualification
Required
3+ years of hands-on IT support experience across multiple technical areas
Strong knowledge of Windows environments and Microsoft O365
Understanding of standard network architecture and security concepts
Experience performing remote diagnostics and troubleshooting
Ability to prioritize issues, adapt quickly, and operate independently as a primary IT contact
Preferred
Experience with one or more of the following is a plus: Active Directory, ServiceNow, VPNs, VOIP systems, Cisco or Fortinet networking, PowerShell, SCCM, MDM, iOS/Android, asset management tools, and monitoring platforms
Certifications such as A+, Network+, Security+, MS900, or similar are a plus
Company
PANGEATWO
We are PangeaTwo, an executive search, consulting, and staffing firm, who have chosen a different path than the well-traveled roads of our industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jody Jones
Chief Executive Officer
Company data provided by crunchbase