CAMP Systems International, Inc. · 10 hours ago
Customer Experience Lead
United States
Full-time
Remote
Mid Level
3+ years expCAMP Systems International, Inc. is a leader in aircraft compliance and health management, serving the global business aviation industry. The Customer Experience Lead will develop brand experiences and foster customer interactions through various events and tradeshows, enhancing brand affinity and customer engagement.
AerospaceAir TransportationInformation ServicesInformation TechnologyManagement ConsultingSoftware
Responsibilities
Develop and maintain CAMP’s unique brand within the Business Aviation industry through in-person interactions in both industry and hosted settings
Create Customer Experience Opportunities - Develop new and enhance existing customer experiences, including executive-level meetings and adventurous off-sites with the goal of fostering increased collaboration between our team and our customers
Capture Customer Feedback - develop and foster customer feedback opportunities with the goal of contextualizing and understanding how our brand is perceived to various audiences and buyer personas
Internal Brand Champion - create and implement a repeatable process for executing industry and hosted events such that the correct products and overall brand identity are aligned and our team is properly prepared
Manage Tradeshows - Own entire tradeshow process from strategic planning to implementation, including onsite execution, vendor relationship management, financial tracking, onsite brand management, and summary readout to executive-level audiences
Communication - manage overall customer communication strategy for all in-person activities
Booth and Signage Management - Work directly with vendors to develop and update ideal physical spaces that encourage customer interactions and enable our team to further sales opportunities
Logistics - Manage the shipping and receiving for all event needs, including physical signage, seating, visual media needs, promotional items and giveaways, as well as the return and storage of these items between events
Reporting - Develop executive reporting structure to show event ROI and manage attendee feedback reports
Qualification
Required
Bachelor's degree or equivalent experience in Hospitality, Meeting and Event Planning, Business Administration, Marketing and Communications, or related field
3 - 5 years planning events at industry tradeshows or other high-level arenas
Experience developing unique events
Experience working with tradeshows to develop brand experiences and booths, including experience working with tradeshow vendors to secure ideal space, contract requirements, and financial details
Experience working with signage and booth vendors to develop a physical brand presence
Experience ensuring smooth run-of-show, including securing internet, power, and other onsite needs
Experience managing brand materials including swag, videos and graphics, giveaways
Strong attention to detail and excellent organizational, communication, negotiating, and multitasking skills
Able to adapt to a changing environment and fluctuating deadlines and respond accordingly
Travel as needed (up to 25%)
Preferred
Knowledge of digital event promotional tools such as social media channels is a plus
CTSM Certified Trade Show Manager
CMP Certified Meeting Planner
Company
CAMP Systems International, Inc.
CAMP Systems is the industry’s leading Aircraft Maintenance and Regulatory Compliance Management solution for fixed and rotor wing aircraft.
501-1000 employees
H1B Sponsorship
CAMP Systems International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (13)
2022 (9)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
unknown2016-10-26Acquired
2016-08-31Debt Financing
Leadership Team
K
Kevin Ryan
VP Market Development
John Nelson
Chief Strategy Officer – Business Aviation
Recent News
Business Standard (India)
2024-10-19
2024-04-18
MarketScreener
2024-02-27
Company data provided by crunchbase