Select Medical · 5 hours ago
Technology Operations Specialist II
Lake St Louis, MO
Full-time
Onsite
Senior Level
5+ years expSelect Medical is seeking a proactive, results-oriented Technology Operations Specialist II to join their IS Team. The role involves providing company-wide technical services, including installation, configuration, and support for networked endpoints and applications, while ensuring timely resolution of technical issues.
Health CareHospitalMedicalRehabilitationWellness
No H1B
Responsibilities
Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner
Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities, tasks, and/or projects as assigned
Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment
Monitor and report on any security violations related to the unwarranted access to corporate data
Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects
Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions. Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices
Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions
Qualification
Required
BS or BA degree in Information Technology, Computer Science, or equivalent work experience
In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience
5+ years of experience in Information Systems
3+ years of hands on, end-user support for endpoint devices, operating systems and network infrastructure devices
Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care
Preferred
Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu/Ricoh scanners, etc.)
Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.)
7+ years of experience in Information Systems
Knowledge of Microsoft productivity application suites
Healthcare and clinical experience preferred
Health application support including Epic and MEDHOST
Excellent analytical, problem-solving and customer service skills
Excellent verbal and writing skills
Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow
Company
Select Medical
Valir Rehabilitation Hospital is a 50-bed inpatient treatment center.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$550M2024-11-18Post Ipo Debt· $550M
2012-12-12Post Ipo Equity
2001-04-05IPO
Leadership Team
Michael Malatesta
Senior Vice President of Finance
Brian Rusignuolo
Executive Vice President
Recent News
Company data provided by crunchbase