Marquette Bank · 11 hours ago
Customer Service Center Rep -Part Time
Oak Forest, IL
Part-time
Onsite
New Grad, Entry Level
$18/hr - $19.25/hrMarquette Bank is a community-focused financial institution committed to providing exceptional services to its customers. The Customer Service Representative will play a vital role in addressing customer inquiries, handling complaints, and promoting additional services while ensuring compliance with banking regulations.
Financial ServicesReal Estate
Responsibilities
Handle customer complaints and inquiries regarding Marquette Bank deposit accounts. Answer questions regarding service charges, overdrafts, statements, return items, balance inquiry, direct deposit, holds, phone transfer, funds availability, funds verification, interest payment information, lost/stolen checkbooks, ATM cards and Debit cards, and other miscellaneous customer questions
Handle mortgage and consumer loan related questions and concerns, including: auto debit inquiry, escrow information, payoff quotes, late charges, making a loan payment, payment information, and year-end notices
Open new retail deposit accounts
Complete information for consumer and small business loan applications, and applications for insurance and investment services
Recognize opportunities for cross-selling additional services and complete applications
Recognize trends in customer issues
Handle customer inquiries from on-line banking
Assist customers with retail delivery questions, including ATM locations, telephone banking, and internet banking
Remain current in product knowledge, bank promotions, and system operations
Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies
Assume other related duties as required
Qualification
Required
High school graduate or equivalent
Excellent telephone skills are required
Strong interpersonal skills including good oral communication, effective listening skills and quality customer service skills
Ability to use a personal computer and computer data system
Remain current in system knowledge, product knowledge, bank promotions, and system operations
Preferred
Previous sales or personal banking experience preferred
Fluent in Spanish and English preferred
Benefits
Health insurance
Term life and disability insurance
Generous time off
401(k) Salary Savings Plan
Employee Stock Ownership Plan (ESOP)
FREE •FunRewards• checking account
Company
Marquette Bank
Marquette Bank is a bank offering banking, real estate lending, and investment services in Chicagoland.
Founded in 1945
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Hunt
Executive Vice President and Chief Financial Officer
Paul Eckroth
EVP & CFO
Recent News
2025-10-30
Seattle TechFlash
2025-08-05
Marquette Bank
2025-08-05
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