Kforce Inc · 6 hours ago
Desktop Support Technician II
Tucson, AZ
Contract
Onsite
Mid, Senior Level
$14/hr - $24/hr
5+ years expKforce Inc is seeking a Desktop Support Technician II to join their team in Tucson, AZ. This role involves providing technical support to internal employees through various service channels and ensuring the reliable operation of end-user computing devices.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Provide first- and second-level technical support to internal users via walk-up support, phone, deskside visits, and remote assistance
Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues for desktop and laptop computers
Assist employees with device setup, software installation, configuration, and general system usage
Install, configure, maintain, and troubleshoot operating systems and standard business applications
Perform break/fix repairs, including replacing or upgrading hardware components such as memory, keyboards, motherboards, and other peripherals
Configure, test, and troubleshoot wired and wireless network connectivity for local and remote devices
Manage queue-based support work and ensure timely resolution of assigned tickets
Perform asset management activities, including inventory tracking, device lifecycle management, and documentation
Coordinate with vendors and warranty service providers to resolve hardware issues and complete repairs
Troubleshoot returned devices and prepare equipment for end-of-life processing and eWaste disposal in accordance with company policies
Support additional departmental tasks as assigned to ensure smooth IT operations
Qualification
Required
Bachelor's degree or 5+ years of experience providing end-user technical support in a fast paced corporate or enterprise environment
Working knowledge of desktop and laptop hardware, in both Macintosh and Windows operating systems, and common enterprise software
Strong customer service and communication skills, verbal and written
Ability to manage multiple tasks in a fast-paced, queue-driven environment
Experience with Service Now and the Google Suite, Gmail, Sheets, Docs
Experience with Asset management processes and compliance
Ability to collaborate with a team and work independently as needed to achieve departmental goals
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
Company data provided by crunchbase