3Rivers Federal Credit Union · 1 day ago
Service Representative
Auburn, IN
Full-time
Onsite
New Grad, Entry Level
$16.05/hr - $23.95/hr3Rivers Federal Credit Union is seeking a Service Representative to enhance member service through effective communication and relationship building. The role involves performing teller transactions, assisting in problem resolution, and ensuring compliance with credit union policies.
BankingFinancial Services
Responsibilities
Identifies opportunities to service our membership through daily conversations and referrals
Executes elevated levels of professionalism by building rapport and emphasizing accuracy every day
Evaluates productivity by understanding the business impact of the results that are generated and the decisions that are made
Connects the membership with the 3Rivers team by assisting in problem resolution and using effective communication
Ability to champion conversations and membership rapport by becoming a trusted resource for members and team members alike
Builds rapport by establishing trusting relationships with members and providing consistent high-quality service
Performs teller transactions on members’ accounts accurately and in accordance with current practices, examines signatures and endorsements comparing them to valid identification
Safeguards workstation by keeping drawer locked when away from terminal, maintaining the established limits of cash in drawer, and accurately counting cash in vault buys and sells
Acts in the members’ best interest through compliance with all credit union policies and procedures, as well as maintaining knowledge of regulations (i.e. Reg CC, Bank Secrecy Act, OFAC, Patriot Act, Reg E, Reg DD, etc.)
Ensures all Credit Union member information and transactions are kept confidential
Qualification
Required
Ability to champion conversations and membership rapport by becoming a trusted resource for members and team members alike
Builds rapport by establishing trusting relationships with members and providing consistent high-quality service
Performs teller transactions on members' accounts accurately and in accordance with current practices, examines signatures and endorsements comparing them to valid identification
Safeguards workstation by keeping drawer locked when away from terminal, maintaining the established limits of cash in drawer, and accurately counting cash in vault buys and sells
Acts in the members' best interest through compliance with all credit union policies and procedures, as well as maintaining knowledge of regulations (i.e. Reg CC, Bank Secrecy Act, OFAC, Patriot Act, Reg E, Reg DD, etc.)
Ensures all Credit Union member information and transactions are kept confidential
Excellent communications skills (both oral and written)
Ability to gather and analyze data
Strong sales and service skills
Ability to operate computer, typewriter, phone, adding machine, and other office equipment
Interpersonal skills to present the Credit Union in a positive way during transactions
High School diploma or equivalent
Preferred
Experience preferred in regard to cash handling (cashier) and clerical office work
College degree and/or sales experience, preferred
Company
3Rivers Federal Credit Union
3Rivers Federal Credit Union is a bank offering financial services.
Founded in 1935
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Don Cates
President and CEO
Tim Sheppard
CFO
Recent News
Seattle TechFlash
2025-06-28
Inside INdiana Business
2022-06-21
Company data provided by crunchbase