Kforce Inc · 13 hours ago
Senior Manager - Infrastructure
Oakland, CA
Contract
Onsite
Senior Level
$62/hr - $76/hr
7+ years expKforce Inc is seeking a Senior Manager - Infrastructure to oversee the global Helpdesk and employee productivity tools. This role is responsible for ensuring the reliability of on-prem and cloud servers, leading a high-performing team, and enhancing the digital employee experience.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Lead and scale a global helpdesk team delivering world-class employee support
Define SLAs, KPIs, and service delivery standards that drive high satisfaction and operational consistency
Build intake, triage, escalation, and incident-management processes that reduce friction and increase speed
Own the strategy and administration of core productivity tools (Microsoft 365, Google Workspace if applicable, Zoom, Slack, Okta/SSO, etc.)
Partner cross-functionally to improve the digital employee experience-from onboarding to offboarding
Evaluate and implement tools that boost collaboration, automation, and self-service
Oversee the health, performance, and patching of on-prem and cloud servers
Maintain core IT services (file servers, print services, identity, backups, monitoring, endpoint tooling)
Manage upgrades, vulnerability remediation, lifecycle planning, and disaster-recovery readiness
Partner closely with Security to enforce compliance, endpoint hygiene, access controls, and change management
Ensure asset inventory accuracy, configuration management, and audit readiness
Qualification
Required
7-10+ years of experience in IT operations, service desk leadership, or infrastructure management
Strong experience with M365 ecosystem, endpoint management tooling (Intune/Jamf), and identity systems
Working knowledge of Windows/Linux servers, virtualization, networking basics, and cloud platforms
Proven ability to implement processes, measure performance, and drive continuous improvement
Excellent communication, empathy, and leadership skills-able to translate tech speak into business impact
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
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