Pivotal Solutions · 13 hours ago
Technical Account Manager (Post Sales) - New York, NY
New York, NY
Full-time
Hybrid
Mid Level
3+ years expPivotal Solutions is a fast-growing startup focusing on deep tech and cybersecurity solutions. They are seeking a Technical Account Manager to act as the primary point of contact for customers post-sale, ensuring successful deployment and long-term customer relationships with the platform.
ComputerManagement ConsultingSoftware
Hiring Manager
Michael B.
Responsibilities
Own the post-POC journey - guide deployment, configuration, and integrations to ensure smooth adoption
Adopt our platform deeply - embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges
Succeed long-term - build trusted relationships that drive renewals, expansion, and advocacy
Lead post-sales onboarding & rollout: Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed
Own the long-term customer relationship: Be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales
Drive adoption & value realization: Monitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths
Be the post-sales technical expert: Answer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations
Provide technical guidance and automation support: Assist customers with integrations, scripting, and automation to help them maximize value. Troubleshoot issues, best practices and coordinate with Engineering as needed
Feed the product loop: Collect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap
Qualification
Required
3+ years of experience in a deep tech environment
Strong understanding of software and SaaS products and can troubleshoot and resolve technical issues
Experience in Python required, back-end engineering preferred
Passionate about helping clients succeed, with excellent communication skills and a knack for building strong relationships
Able to quickly identify issues and work through solutions independently or with the support of the engineering team
Collaborates well with other teams, including engineering, product, and sales, to deliver the best possible outcomes for clients
Able to travel on-site
Excellent written and verbal communication abilities
Genuinely excited to join a rapidly growing deep tech startup, eager to make a significant impact, and motivated by the opportunity to shape the future of AI-driven cybersecurity
Preferred
1-2 years of consulting experience is a plus
Back-end engineering preferred
Company
Pivotal Solutions
Pivotal Solutions serves CIOs, CTOs, HR Directors and CFOs in a broad cross section of industries.
51-200 employees
H1B Sponsorship
Pivotal Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase