Enterprise Events Group · 18 hours ago
Event Technology Lead
United States
Full-time
Remote
Mid Level
$75K/yr - $90K/yr
3+ years expEnterprise Events Group is seeking an Event Technology Lead to enhance customer experiences with their Event360 product and other vendor platforms. The role involves managing client relationships, driving product adoption, and ensuring customer satisfaction through effective event technology solutions.
Event ManagementInformation TechnologySoftware
Hiring Manager
SaSha K.
Responsibilities
Own overall day-to-day relationship with assigned clients for all event technology product technical requirements, which include: Increasing adoption, ensuring retention, and satisfaction
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of event technologies product and its components
Willingness to be certified in event management platforms such as Event360, Swoogo, Cvent, etc. based on customer preferred platforms
Build events in assigned vendor platforms
Potentially be a lead in knowledge for a specific vendor product and certified in all other vendor products
Develop, prepare, and nurture customers for advocacy
Work to identify and/or develop upsell opportunities during the sales cycle to transition to operations
Work with clients to document requirements for different components, specification signoff and submit changes to the development team
Advocate customer needs/issues cross-departmentally
Program manage account escalations
Participation contributing to team meetings; providing client updates on development and production problems
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Build events in Cvent and assigned vendor platforms
EEG’s Proprietary Event360 Product and Internal Project work when time allows
Internal product development projects as assigned
Onsite travel, as needed
Qualification
Required
Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
3+ years building corporate events websites in Cvent, incentives, SKOs and User Conferences
Proven ability to drive continuous value of our product(s)
Familiarity working with clients of all sizes
Impeccable written and verbal communication skills
Detail oriented and analytical
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Bachelor's Degree
3+ years of relevant experience
Certified in Cvent
3+ years building corporate events websites in Cvent, incentives, SKOs and/or User Conferences
Proficient in Office software
Preferred
Preferred experience with Salesforce or other Force.com platforms
Preferred experience with other event platforms such as Rainfocus, Swoogo, etc
Prior experience in closing sales deals at the executive level a plus
1 - 3 years of operational experience working for an event management company, including planning and on-site operation
You're driven: No one needs to push you to our EEG report tools to show clients value; it's just who you are
Eager to learn, adapt and perfect your work; you seek out help and put it to good use
You want to help and serve our customers: They win, so you win
Strong leadership ability and effectiveness in managing teams communication and expectations
A willingness to go the extra mile for our customers and develop strong relationships
Ability to adapt and be part of our rapidly growing business
Manage projects and follow up on request
Company
Enterprise Events Group
Enterprise Events Group is a provider of event management solutions to fortune 500 companies.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Gillam
Co-Founder
Rich Calcaterra
Officer
Recent News
2024-10-26
Company data provided by crunchbase