Chase · 14 hours ago
Content Design, Vice President - Card
300 N King St, Wilmington, DE, 19801, US
Full-time
Onsite
Mid, Senior Level
5+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Vice President of Content Design for the Amazon CoBrand team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.
BankingFinancial Services
Responsibilities
Partner with Chase Product, Marketing, and Experience teams to develop and align on robust end-to-end customer experience strategies for Amazon cobrand credit cards
Develop a strong point of view on the Amazon card customer journey, leveraging competitive intelligence, industry best practices, and business priorities to inform content decisions
Collaborate with CoBrand Card Product & Technology partners to support and execute work-streams within the Amazon book of work, ensuring content supports product and experience goals
Engage and influence Amazon stakeholders, particularly around content strategy to ensure all customer-facing content is legally sound, meets customer needs and expectations for credit card management and loyalty, and aligns with both Chase and Amazon’s strategic direction
Influence Amazon stakeholders to ensure Amazon card experiences and surfaces are consistent with overall content strategy
Serve as a thought leader and subject matter expert in content design for the Amazon Card product line, advocating for best-in-class customer experiences and content practices
Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
Qualification
Required
5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
Advanced technical literacy and deep understanding of content platforms and their impact on user experience
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
Small Business Trends
2026-01-18
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