REI · 10 hours ago
Bike Shop Supervisor
College Station, TX
Full-time
Onsite
Entry, Mid Level
$22.72/hr - $28.36/hr
2+ years expREI Co-op is committed to discovering and celebrating better ways of working to help people pursue their love of the outdoors. The Shop Supervisor plays a crucial role in leading the shop team, managing shop operations, and ensuring an exceptional customer experience while achieving business goals.
ApparelConsumer GoodsE-CommerceFashionManufacturingOutdoorsRetailSporting GoodsSports
Responsibilities
Partner with the Store Manager to build accountability for driving business objectives of employee engagement, customer satisfaction, and promoting co-op membership through leading the customer and employee experience in shop service
Proactively recruit and hire (internal and external) talent to maintain appropriate levels of trained employees to meet shop business need
Train, certify, and build an engaged team of technicians to carry out shop service functions and provide excellent customer service. Coordinate production, manage throughput, and execute shop service work to meet customer demand and REI expectations
Write a shop staff schedule, with consideration of labor guidance, that supports the current business trends and needs, and maximizes service across operating hours
Identify and implement ways to improve the shop customer experience and shop workflow by continuously increasing productivity while maintaining or improving quality
Manage risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and ensure all work meets REI and manufacturer quality and safety specifications
Build a diverse technical workforce and ensure an inclusive environment for shop employees
Demonstrate initiative and productivity, lead Shop Mechanics, Service Advisors, and store staff
Support REI’s shop and membership programs by understanding, advocating for, and implementing business initiatives
Evaluate Shop Mechanic job performance and deliver timely check ins/reviews
Qualification
Required
2-4 years retail management experience
2-4 years previous bike and/or snow sports shop experience or equivalent/transferrable skills
Demonstrated leadership skills, with the ability to lead, train, motivate and develop staff
Commitment to providing outstanding customer services
Benefits
Generous employee discount
Access to health benefits
Retirement savings plan
Accrued time off
Company
REI
At Recreational Equipment, Inc. (REI), we exist to inspire and enable life outside for everyone.
10001+ employees
H1B Sponsorship
REI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (12)
2023 (12)
2022 (13)
2021 (18)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Ken Voeller
Divisional Vice President | Store Operations
Michelle Kirkpatrick
VP FP&A and ERP Transformation Program
Recent News
bloomberglaw.com
2026-01-16
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