NEOGOV · 10 hours ago
Technology Support Specialist III
Eugene, OR
Full-time
Onsite
Mid Level
$30.79/hr - $38.64/hr
3+ years expNEOGOV is seeking a Technology Support Specialist III to provide skilled technical support for computers, software, and instruction-related technology in schools. The role involves project management, system administration, and collaboration with leadership to advance the district's technology vision.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides end user support/problem resolution including desktop/laptop operating systems and applications, computer hardware, printer setup and connections; projectors, tablets, audiovisual equipment, Internet use, computer labs, enterprise administrative applications, servers and related applications, and network applications. Coordinates repair of site technology with Technology Repair staff and vendors
Responsible for the maintenance and monitoring of desktop and laptop operating systems and applications, computer hardware, software inventory, hardware inventory, OS and application patches, server hardware and applications. Analyzes and resolves problems and issues. Monitors and participates in the resolution of network issues, system administration of servers and network applications
Responsible for setup and configuration of computers, network printers, server hardware and applications, portable computer systems, technologies and unique school systems
Researches and recommends technology directions and innovations
Responsible for full project management, including project coordination, project implementation, carrying out individual project tasks, and overall data integrity
Researches, develops and sets appropriate technology standards, implements district technology standards and coordinates the process
Provides training on the use of computer hardware and software and effective use of applications and other technologies for users
Coordinates work of interns, technology assistants and/or student helpers. May perform and host shadowing with other members of the Technology Department
Participates in short and long-term planning; plans, develops and oversees coordination of site-based projects; participates in developing and managing a technology budget; make purchasing recommendations
May develop and write manuals and system process descriptions
Participates on the school Technology Leadership Team (TLT)
Supports, maintains, and facilitates the usage and operation of the school or department's website
Maintains regular and prompt attendance
Performs other related duties as assigned
Qualification
Required
Driver's License Required
Three to five years of experience in enterprise-level technology support in an educational setting using MacOS X and iOS
Demonstrated ability to prioritize and handle a high workload
Past experience must demonstrate increased responsibility over time
Outstanding customer service skills
Team player
Two year Associates Degree in Computer Science or related technology field, or equivalent experience and knowledge
Three years of advanced level experience supporting Apple and Windows desktop computers in an education or enterprise environment
Must possess a valid Oregon Class C driver's license
Demonstrated knowledge and successful experience installing, configuring and troubleshooting industry standard desktop hardware and applications, including managing software applications
Basic principles and techniques of computer programming and database structure, along with programming tools and application security standards
Familiarity with basic principles of web development and graphic design
Demonstrated experience in building and maintaining websites
Practical knowledge of the administration and usage of Content Management Systems (CMS) and Learning Management Systems (LMS)
Proficiency with enterprise device management solutions
Ability to utilize a variety of programming tools or personal computer software to create and manipulate data files, reports, queries, and modifying screen displays and data fields
Ability to research system problems and develop solutions
Ability to enforce standards and procedures
Ability to communicate technical information to non-technical staff, including ability to plan for and train individuals and groups on basic hardware and software usage
Ability to communicate effectively on network and other technology-related issues with Technology department staff and vendors
Ability to collaborate and work with people on many levels, to understand the context within which decisions are made as well as the political working environment within the district and school
Ability to understand and oversee the implementation of district standards
Ability to independently recognize and effectively prioritize necessary tasks
Preferred
Bilingual proficiency and/or multicultural experience strongly preferred
Benefits
Health
Dental
Vision
Life insurance
Optional life and disability
Flexible spending accounts
403B
Employee assistance program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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