Macy's · 15 hours ago
Director, Operations
1305 Liberty Ridge Road, China Grove, NC, 28023, US
Full-time
Onsite
Lead/Staff, Director/Executive
$96K/yr - $160K/yr
5+ years expMacy's is a storied company that has been part of memorable moments for over 160 years. The Director, Operations is responsible for directing day-to-day Inbound and Outbound operations, leading strategic planning, and ensuring organizational goals are achieved.
Consumer GoodsFashionRetail
Responsibilities
Lead the direction of both Inbound and Outbound operations, ensuring they meet or surpass targets such as Units Per Hour (UPH), Cartons Per Unit (CPU), Service on Time (SOT), and Fill Rate goals
Provide coaching and guidance to executive team members and oversee colleague counseling and coaching activities
Ensure departments meet or exceed performance standards in safety, cost control, quality, processing efficiency, reliability, and customer service
Develop and implement short and long-term strategies to improve profitability, productivity, and efficiency across operations
Continuously assess work processes to identify optimization opportunities and implement improvements
Cultivate a work culture dedicated to superior customer service
Establish and uphold procedures and metrics to ensure customer satisfaction levels are met
Drive and manage organizational growth-related changes
Analyze activities, costs, operations, and forecast data to gauge department progress toward goals
Develop training programs and ensure colleague comprehension and adherence
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Foster a safe work environment and enforce safety protocols
Collaborate with operational leaders to anticipate staffing needs based on volume plans, creating and utilizing staffing tools to adapt to changes in business demand
Perform additional duties, special projects, or assignments as needed
Qualification
Required
Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply
5+ years of related experience
Ability to lead and direct both Inbound and Outbound operations, setting and surpassing targets while ensuring alignment with facility and organizational goals
Provide effective coaching and guidance to executive team members and colleagues to foster growth and development
Practicing open and continuous communication, effectively presenting information in a clear and concise manner to keep others informed
Ability to identify and solve problems promptly and effectively, addressing issues directly as they arise
Proficiency in Microsoft Office suite (Word, Excel, Access) and experience summarizing data and outlining directions
Strong understanding of warehouse management and supply chain/logistics trends
Ability to effectively plan and execute strategies to achieve desired outcomes
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands
Involves standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
H1B Sponsorship
Macy's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (10)
2021 (26)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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2026-01-24
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