First Financial Federal Credit Union of Maryland · 10 hours ago
Call Center Representative
Freehold, NJ
Full-time
Onsite
Entry Level
$19/hr - $20/hr
2+ years expFirst Financial Federal Credit Union is a not-for-profit financial cooperative providing banking products and services to its members. The Call Center Representative will serve as a liaison between the Credit Union and its members, handling inquiries and resolving issues via telephone and chat while ensuring high levels of member satisfaction.
BankingCredit CardsFinancial ServicesWealth Management
Responsibilities
Comply and follow all Credit Union compliance regulations
Handle large volume of inbound and outbound calls in a timely manner and transfer sale leads to the appropriate staff member for assistance
Answer inquiries by clarifying desired information; researching, locating and providing information
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to management
Evaluate needs of members and offer appropriate financial products and services
Seize the opportunity to sell additional services to our members by recognizing the member’s needs for a product and explaining the features
The ability to ask probing questions, understands concerns, and overcome objections
Basic research of accounts to resolve any discrepancies
Assist members in setting-up distributions of payroll and direct deposit via the mail
Maintain the Credit Unions database by updating all member information
Assist members with any technical issues that they may experience with online banking, Debit/ATM and to escalate the issue to the appropriate department
Keeps Equipment operational by following established procedures (reporting malfunctions)
Process all mail
Updates job knowledge by participating in educational opportunities
Enhances organizational reputation by accepting ownership for accomplishing new and different requests
Perform all other job duties as assigned
Qualification
Required
Superior customer service and excellent listening skills
Strong work ethic and self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to multi-task – answer calls and respond to internet messages
High level of interpersonal skills
Good reasoning ability/problem solving skills
Solid math skills - able to compute rate, ratio, and percentages
Team oriented - contributes to building a positive team spirit
Speaks clearly and has strong phone and verbal communication skills along with active listening
Good computer skills – able to learn new programs/systems
Must be available to work Saturday's
Preferred
Requires full knowledge of credit union products and services preferred
HS/GED and 2 yrs related experience in banking preferred but will consider call center experience in other fields of business
Benefits
Medical
Dental
Rx
Vision
Life Ins.
Retirement Plans
Vacation
Sick
Personal
Company
First Financial Federal Credit Union of Maryland
Founded in 1953, First Financial of Maryland Federal Credit Union proudly serves the employees, students, and parents of the Baltimore, Carroll, Somerset and Worcester County Public School systems, as well as the employees and families of many area businesses, hospitals, private schools, and colleges.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Birkelien, CPA, CCUIP
Chief Financial Officer
Judy Pika
VP, Chief Human Resources Officer
Recent News
News - StartUp Beat
2025-09-07
PR Newswire
2025-07-24
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