BNY · 19 hours ago
Director, Issues Management Lead, 1LoD Risk & Controls
240 Greenwich Street, New York, NY, 10286, US
Full-time
Onsite
Senior Level, Lead/Staff
$127K/yr - $273K/yr
10+ years expBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Director, Issues Management to lead the design and enhancement of the Issues Management platform, ensuring alignment with enterprise policies and driving consistency in remediation standards across the organization.
Financial Services
Responsibilities
Lead the design, implementation, and continuous enhancement of the Issues Management platform, aligned with the enterprise Issue Management Policy and enhanced procedures
Establish clear RACI, escalation pathways, and oversight routines across businesses, partnering with 2LoD Risk & Compliance to harmonize definitions, thresholds, and expectations for issue classification, remediation, and quality
Oversee the design and automation of dashboards for SLA tracking, overdue issues, issue aging, and remediation timeliness—integrating ServiceNow, Snowflake, and Hub dashboards. Partner with Engineering, Automation, and AI teams to streamline workflows and leverage digital employees for rule-based reviews
Ensure real-time transparency for senior leaders, auditors, and regulators, driving consistency in remediation standards, evidence collection, and closure documentation
Qualification
Required
10+ years' experience in Operational Risk, Issues Management, Internal Audit, or Controls functions in a financial institution
Demonstrated expertise in leading complex remediation programs and initiatives
Strong analytical and data-literacy skills
Executive presence with ability to challenge, influence, and partner with senior stakeholders
Proven ability to lead teams through transformation and ambiguity
Preferred
Familiarity with ServiceNow, Snowflake, and automated dashboards
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Generous paid leaves
Paid volunteer time
Company
BNY
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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