NEOGOV · 21 hours ago
Customer Svc Rep 2
Atlanta, GA
Full-time
Onsite
Entry Level
$43K/yr - $43K/yr
1+ years expNEOGOV is seeking a highly qualified candidate for the position of Customer Svc Rep 2 within the Fulton County Board of Health in the Nursing Services Division. The role involves providing information and services to meet customer expectations and resolving complicated issues related to customer service.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations
May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors
Qualification
Required
High school diploma/GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university
One (1) year of experience in a customer service setting communicating information
One (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent
Ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies, and/or methods to meet unique or unusual conditions
Ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels
Ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions
Ability to utilize a wide variety of references, descriptive, advisory, and/or design data and information
Ability to perform moderately complex algebraic and geometric operations; ability to utilize principles of basic probability and statistical inference
Ability to apply principles of logical or synthesis functions; deal with concrete and abstract variables; and analyze major problems that require complex planning for interrelated activities that can span one or several work units
Ability to exercise judgment, decisiveness, and creativity in critical and/or unexpected situations involving moderate risk to the organization
Benefits
Flexible schedule
Training opportunities
Health insurance
Employee retirement plan
Deferred compensation
13 paid holidays
Vacation & sick leave
Dental
Vision
Long term care
Life insurance
Paid parental leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase