American University · 16 hours ago
NSFP Office Assistant (Student) (FWS)
Washington, DC
Part-time
Onsite
New Grad
$17.95/hr - $17.95/hrAmerican University is seeking an NSFP Office Assistant to support new students and families through excellent customer service and programming. The role involves responding to inquiries, assisting with events, and creating digital content to enhance the student experience.
Higher Education
No H1B
Responsibilities
Responding to inquiries from new students and families with researched responses and excellent customer service
Collaborate with staff to create and share social media posts on official pages
Assist with in-person and on-line programming for new students and families
Helping to answer questions (in chat box or on video) for webinars and zoom meetings
Assisting with office programming
Updating reference materials for students and families
Collaborating to produce digital content (videos, TikTok, etc.) for new students
Soliciting/sharing peer feedback to inform program decisions and planning
Preparing materials and supplies for in-person events
Providing guest support during events (registration, check-in, tours, information)
Other duties as assigned, in addition to general office tasks
Qualification
Required
Current enrollment in an undergraduate program of study at American University
Excellent customer service orientation
Work with professionalism and discretion around sensitive issues and information
Attention to detail and ability to meet deadlines required
Ability to multi-task and manage diverse activities
Excellent written, oral and communication skills
Preferred
Previous leadership in orientation or admissions activities or similar fluency in university programs, policies, and services relevant to the undergraduate student experience
Demonstrate a sensitivity to the needs of new students and families in navigating American University, is interested in shaping learning experiences, and is eager to learn and apply new computer applications
Company
American University
American University's historic academic strengths are rooted in social responsibility and our dedication to cultural and intellectual diversity.
Founded in 1893
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rodrigo Yepez-Lopez
Co-founder of Legal Haven
Katie Benoit
Interim Deputy Athletic Director/Chief Operating Officer/Senior Woman Administrator
Recent News
News is my Business
2024-03-04
PR Newswire
2023-12-12
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