Metric Bio · 8 hours ago
Customer Insights Manager
Massachusetts, United States
Full-time
Onsite
Mid LevelMetric Bio is working with a venture-backed life sciences technology company to recruit a Customer Insights Manager. This role focuses on translating customer outcomes into scalable business impact while developing a deep understanding of pharmaceutical R&D landscapes and customer priorities.
Staffing & Recruiting
Hiring Manager
Nick Mahoney
Responsibilities
Research pharmaceutical R&D trends, customer development pipelines, and evolving technology areas to inform growth strategy
Develop customer-centric insights that support commercial positioning, messaging, and engagement strategies
Create and communicate impact and value frameworks that articulate customer outcomes and business relevance
Track impact realization across customer engagements and identify expansion opportunities
Design and manage customer satisfaction and feedback initiatives
Analyze customer workflows and use cases to improve solution adoption across user personas
Act as an internal advocate for customer needs, ensuring feedback informs product and service evolution
Prepare reports, dashboards, and presentations for internal stakeholders and leadership
Partner cross-functionally with commercial, operations, and technical teams
Support customer meetings, industry events, and external engagements as needed
Qualification
Required
Bachelor's or Master's degree in Life Sciences, Business, or a related field
Experience across market research, customer impact, strategy, consulting, or customer success roles
Demonstrated exposure to pharmaceutical or biotech R&D environments
Working knowledge of drug discovery, preclinical, and clinical development processes
Experience interpreting scientific literature, industry analyses, and R&D datasets
Strong analytical skills and comfort with data analysis and visualization tools
Ability to synthesize complex information into clear, decision-oriented narratives
Customer-oriented, proactive, and comfortable operating with autonomy
Willingness to spend substantial time engaging customers in person
Based in the Northeast United States
Company
Metric Bio
Utilizing our expertise to provide recruitment solutions to some of the worlds most cutting-edge companies in MedTech and Life Science.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase