Kelly Science, Engineering, Technology & Telecom · 9 hours ago
Information Technology Support Analyst
Fairview, OR
Full-time
Onsite
Mid Level
3+ years expKelly Science, Engineering, Technology & Telecom is seeking an Information Technology Support Analyst to deliver ongoing technology support to staff throughout North America. The role involves overseeing technical support systems, providing operational support, and generating analytics to improve service quality and user satisfaction.
Staffing & Recruiting
Hiring Manager
Katie Fields
Responsibilities
Supervise daily operation of technical support systems, oversee support ticket workflow, access controls, and ensure optimal service performance throughout the organization
Support platforms for interdepartmental collaboration and staff training on technology procedures
Facilitate connections between business software and other IT platforms, and handle IT asset lifecycle
Provide timely assistance to onsite and remote staff, maintaining a friendly and responsive support environment
Communicate clearly, document resolution steps, and coordinate across business teams for multi-faceted issues
Oversee escalation protocol, asset tracking, and contribute to documentation of IT services
Ensure compliance with best practices for IT operations and company-wide security guidelines
Generate and maintain dashboards to track service desk performance and user satisfaction
Offer business insights based on incident metrics, and drive process refinement based on trends identified
Foster a commitment to reliable and effective technical support anchored in strong client service values
Identify new opportunities for automation and service enhancement, maintain troubleshooting knowledge base, and support peer development through ongoing training
Provide support to IT leadership during planning sessions and budgeting cycles
Work with external providers to improve technology experiences and deliver on project needs
Qualification
Required
Bachelor's degree in a technology-related discipline or equivalent certification/training background
Approximately 3-5 years' relevant experience in high-performing technology support environments
Professional credentials in workplace technologies and IT frameworks are a plus
Familiarity with IT service management practices and real-world application of industry standards
Excellent communication abilities; comfortable explaining technical topics across varying skill levels
Experience with common operating systems, productivity software, business applications, and network concepts
Skilled with analytics and reporting tools for operational insights
Demonstrated problem-solving capacity and technical diagnostic capabilities
Quick to adapt to new challenges and technologies, able to prioritize independently
Commitment to quality, proactive improvement, and customer satisfaction
Company
Kelly Science, Engineering, Technology & Telecom
Kelly Science, Engineering, Technology & Telecom specializes in science, engineering, technology, and telecom.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Linda Stuit
Senior Vice President, Engineering Specialty
Company data provided by crunchbase