Customer Experience Analyst jobs in United States
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HNI Workplace Furnishings, LLC · 13 hours ago

Customer Experience Analyst

positionMuscatine, IA
timeFull-time
remoteOnsite
seniorityEntry Level
money$47K/yr - $65K/yr
date1+ years exp

HNI Workplace Furnishings, LLC is a global family of brands dedicated to enhancing workplace and home environments. The Customer Experience Analyst serves as a key escalation point for warranty and service issues, advocating for customers while balancing business needs and partnering with cross-functional teams to drive timely resolutions that enhance overall customer experience.

Furniture

Responsibilities

Act as a customer advocate by balancing dealer and customer needs with business initiatives and operational constraints
Manage escalated warranty and service issues through RCx cards and Salesforce cases, ensuring accurate documentation and timely resolution
Partner with internal teams—including Quality, Engineering, Design, Manufacturing, and Distribution—to investigate issues and implement corrective actions
Analyze order, warranty, and service data to identify trends, risks, and opportunities for improvement
Contribute to the development and refinement of processes, tools, and reporting that improve visibility and efficiency
Share insights, feedback, and training materials to support continuous improvement across the customer experience

Qualification

SalesforceOracleRoot cause analysisContinuous improvementCommunication skillsProblem-solving skillsOrganizational skills

Required

High school diploma or equivalent required
1–2 years of experience in a manufacturing, quality, customer experience, or operations environment
Hands-on experience with Oracle, Salesforce, and Microsoft Teams
Strong organizational, communication, and problem-solving skills, with the ability to collaborate effectively and influence outcomes

Preferred

Associate's degree preferred
Working knowledge of root cause analysis and continuous improvement or Lean concepts preferred

Benefits

Benefits starting from Day 1

Company

HNI Workplace Furnishings, LLC

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We are members. We are owners. The history of an empowered and invested workforce Founded in 1947 in Muscatine, Iowa by visionaries C.
dateFounded in 1944
location
Muscatine, Iowa, US
people-size5001-10000 employees
web-link
https://www.hnicorp.com/careers

Funding

Current Stage
Late Stage

Leadership Team

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Eric Schroeder
Division CFO, VP Finance
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Jeremy Anderson
Human Resources Business Partner, Talent Acquisition
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Company data provided by crunchbase