CarMax · 9 hours ago
Lead Business Office Associate
Schaumburg, IL
Full-time
Onsite
Senior Level
$21.20/hr - $33.90/hrCarMax is a company that values career development and customer service. The Lead Business Office Associate acts as a peer leader and mentor, overseeing business operations associates, managing workflow, and ensuring exceptional customer service.
AutomotiveMarketplaceOnline Portals
Responsibilities
Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed
Participates in the “Manager on Duty” role – responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks
Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs
Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent
Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex problem-solving
Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns
Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions
Assesses risk in Asset Protection reviews and approves store cash handling procedures
Assists store personnel, other locations, and all store departments in their daily functions while adhering to CarMax guidelines
Qualification
Required
Model what good looks like when interacting with Associates, customers and vendors
Create maintain a positive work environment
Delegate effectively in order to meet deadlines
Follow up with Associates inside and outside of the Business Office
Make decisions using independent and sound judgment
Resolve customer and associate concerns
Read, interpret and transcribe data in to maintain accurate records
Understand numeric filing system
Use word processing, spreadsheet and other programs, displaying intermediate PC skills
Multi-task in a high energy, fast-paced work environment
Lift objects that weigh as much as 15-20 lbs
Speak and listen effectively while working with internal and external customers in person and over the phone
Complete CarMax provided training, allowing for cross-training and full coverage of Business Office
Benefits
To earn up to 48 hours of sick time per year accrued on a per pay period basis
Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday
Holiday Premium Pay
Paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
Founded in 1993
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
EVP & Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
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