Intuitive · 16 hours ago
Sr IT Regional Support Specialist
Peachtree Corners, GA
Full-time
Onsite
Senior Level
$130K/yr - $187K/yr
5+ years expIntuitive is a global leader in robotic-assisted surgery and minimally invasive care. The Sr. IT Regional Support Specialist is responsible for supporting hardware and software for engineering, manufacturing, and logistics lines, ensuring that IT needs are met and issues are resolved efficiently.
Health CareManufacturingMedical Device
Responsibilities
Respond onsite to requests for IT assistance directly from site users, or as escalated from Tier I or II support
Be part of a 24x7x365 on call rotation and/or provide after-hours support as needed
Document and maintain processes, best practices, knowledge bases, and training materials
Support varied site IT needs including computers, printers, infrastructure, and other 3rd-party hardware
Manage or participate in various assigned projects as needed
Ensure site, departmental and company goals are met completely and on time
Communicate with site and team management to provide timely reporting of issues, status, and resolutions
Coordinate with other IT teams such as Business Applications, Infrastructure, Support and Building Facilities teams to facilitate issue resolution and project completion
Support core domain services such as DHCP, DNS, Group Policy, Azure, etc. in an Active Directory environment
Use existing system imaging infrastructure to build and deploy new computers
Image, configure, install hardware and software for break/fix and new hire deployments
Be onsite liaison for various onsite IT vendor management issues
Conduct inventory counts of IT consumables for sufficient break/fix & new hire deployments
Participate in support team process building conversations and activities
Qualification
Required
Bachelor's degree or equivalent work experience is required
At least 5 years' experience supporting a Windows operating system computing environment
Excellent troubleshooting skills using a methodical approach
Well-developed customer service, attention to detail, time management, and organizational skills
Strong communication skills both verbal and written including grammar, spelling, punctuation, and formatting for readability
Advanced knowledge of Microsoft Operating Systems required
Experience supporting an Active Directory environment and various business applications is required
Ability to transpose and present IT work from jargon heavy to lay understanding
Deep understanding of Organizational Units (OUs), Group Policy Objects (GPOs), and Security Groups required
Ability to repeatedly lift 50+ lbs. to workbench/desk top height is required
Weekend and non-business hours support required as needed
Preferred
Relevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desired
Should be flexible and able to complete projects outside normal daily duties as needed
Functional familiarity with SCCM, Exchange Online, and Microsoft 365 administration desired
Experience working in a manufacturing or logistics environment is desired
Experience with Zoom video and VoIP infrastructure and endpoints is desired
Experience with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, McAfee are a plus
Benefits
Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.
Company
Intuitive
Intuitive designs and manufactures robotic-assisted surgical systems.
10001+ employees
H1B Sponsorship
Intuitive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (339)
2024 (238)
2023 (181)
2022 (285)
2021 (145)
2020 (138)
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
St. Cloud Capital
2003-04-30Post Ipo Equity
2000-06-23IPO
1996-01-01Seed· $5M
Leadership Team
Gillian Duncan
Senior Vice President, Professional Education & Program Services - Worldwide
Myriam Curet
Executive Vice President & Chief Medical Officer
Recent News
GlobeNewswire
2026-01-23
2026-01-23
2026-01-16
Company data provided by crunchbase