Accenture · 17 hours ago
Tech Support Analyst - NYC - RRN00016466/5986616
New York, NY
Full-time
Onsite
Entry Level
$21.39/hr - $49.57/hr
1+ years expAccenture is a global professional services company specializing in Information Technology Services and Management Consulting. They are seeking a Tech Support Analyst to provide customer support, resolve technology issues, and engage with clients at their Solutions bars in NYC.
Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing
No H1B
Responsibilities
Provide service to customers at our Solutions bars resolving technology issues on our laptops
Provide weekly laptop inventory to our inventory management group
Provide customer support floor walks to engage with customers
Develop strong relationships with clients and gain the trust of key advisors
Engage in small local projects such as maintenance and repairs of technology
Continue to learn and develop your technical skills and business expertise
Continue to learn and develop your AI skills and capabilities
Qualification
Required
Minimum 1 years experience with Customer Technical Support
Minimum 1 years experience with Customer Experience Management
Minimum of 1 year of experience in Service Desk or Desktop Support
Minimum of 1 working with ITIL software such as Service Now or Remedy
Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex
Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience
Strong communication skills to interface with non technical stakeholders, senior leadership and executives
High School Diploma or GED
Preferred
Comp TIAA Certifications
ITIL Foundations Certification
Customer Satisfaction experience
Quality Assurance QA experience
Benefits
Medical
Dental
Vision
Life
Long-term disability coverage
A 401(k) plan
Bonus opportunities
Paid holidays
Paid time off
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO
Leadership Team
Jeff Laue
CEO and Senior Managing Director of Accenture Digital Inside Sales
Aditya Tandon
Intelligent Automation Canada Lead
Recent News
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