Neighborly Software · 15 hours ago
Renewal and Receivables Administrator
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expNeighborly Software is on a mission to improve the lives of the communities they serve by delivering cutting-edge SaaS solutions. They are seeking a detail-oriented and process-driven Renewal and Receivables Administrator to manage the renewal cycle, ensuring seamless customer renewals while continuously improving processes through automation and innovative tools.
ComplianceInformation TechnologyNon ProfitSoftware
Responsibilities
Execute all phases of the renewal process including account review, quote creation, contract drafting, internal routing, and approval
Maintain a database of contracts, including tracking status, renewal timelines, and compliance requirements
Identify client renewal requirements early on to uncover roadblocks and drive on-time renewal closure
Identify, prepare and deliver paperwork required by clients for renewal such as W-9s, remittance instructions, and sole source letters
Negotiate renewal terms and conditions with clients
Prepare and issue accurate, contract-compliant pricing quotes
Provide guidance and subject matter expertise on contract-related matters to internal operational and client teams
Maintain dashboards for renewal metrics
Ensure renewal billing is timely, accurate, and aligned with contractual terms
Monitor customer accounts and initiate client contact regarding past due receivables and account discrepancies
Research billing history of accounts to resolve client issues and maintain accurate records
Investigate and resolve renewal and billing issues through cross-functional collaboration with Operations, Client Services, Legal, and Finance
Document client related conversations, issues and resolution within Accounting and CRM systems
Generate regular reports on renewal rates, contract value, pipeline health, and key performance metrics
Analyze renewal trends and provide insights on process performance and improvement opportunities
Track the impact of process improvements and automation initiatives on efficiency and outcomes
Qualification
Required
3-5 years of experience in contract administration, renewals management, or revenue operations, preferably in a SaaS environment
Exceptional attention to detail and organizational skills with ability to manage multiple priorities independently
Strong reading comprehension skills with the ability to interpret, analyze and identify key information in client contracts and written correspondence
Excellent written communication skills, including the ability to summarize and convey critical information to clients and internal stakeholders
Proficiency with Microsoft Excel, Word, Outlook, and Teams
Strong commitment to quality, compliance, and accountability
Preferred
Bachelor's degree in business administration, Finance, Accounting, or related field preferred, or equivalent combination of education and relevant work experience
Exposure to local government procurement processes
Experience with HubSpot, Maxio, QuickBooks, and Vitally
Benefits
25 days of Paid Time Off + 3 days of Volunteer Time Off
9 paid holidays
Comprehensive health insurance package
401k match with immediate vesting
Bonus program
Professional development stipend + LinkedIn Learning access
Hybrid work environment
Company
Neighborly Software
Neighborly Software improves the administrative efficiency and regulatory compliance of housing, economic and community development programs
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.15MKey Investors
Falfurrias Management Partners
2024-10-15Private Equity
2017-03-01Seed· $0.15M
Leadership Team
Chris Behm
Board Member
Jason Rusnak
Co Founder
Recent News
2025-02-04
Company data provided by crunchbase