Numeric Technologies · 7 hours ago
Senior SAP Operations Manager (Basis/Security)
Numeric Technologies is seeking a Sr. Manager, Operations (SAP) who will report directly to the Senior Director of Engineering, ERP Platform & Integration. This role is crucial for driving operational excellence and ensuring seamless coordination across BASIS, Integration, and Cloud/Platform engineering verticals.
Responsibilities
Establish and lead cross-functional operational initiatives across Platform, BASIS, and Integration, while managing a team of contractors and service providers
Anticipate and optimize resource needs, including identifying performance gaps, staffing requirements, and opportunities for efficiency
Develop and maintain environment management standards, including release controls, patches, and transport processes
Ensure timely application of system patches, including security updates, to maintain platform stability, compliance, and protection against vulnerabilities
Oversee high availability and performance of systems through proactive monitoring and incident response coordination
Establish new operational processes and standards to support the needs of a newly formed company, including designing, implementing, and evolving workflows that enable scalable, efficient, and resilient operations
Build with agility and adaptability in mind, enabling the organization to respond effectively to evolving business priorities and strategic growth opportunities
Partner with TPMs and PMO to align operational activities with project timelines and business priorities
Drive continuous improvement in operational workflows, including automation and tooling enhancements
Support Day 1 readiness and post-launch stabilization efforts
Collaborate with the BASIS Security Engineer to ensure compliance with SOX, GDPR, and internal controls
Own the organization and upkeep of operational documentation, ensuring it is created when needed, logically structured, consistently maintained, and easily accessible to relevant stakeholders
Track and report on operational KPIs, technical debt, and modernization opportunities
Act as a liaison between Platform, BASIS, and Integration teams to ensure seamless coordination
Engage with vendors and service providers to manage SLAs and operational dependencies
Support executive reporting and decision-making through clear summaries and operational insights
Qualification
Required
8+ years of experience in enterprise IT operations, preferably in SAP or ERP environments
Demonstrated ability to lead with empathy, foster collaboration across diverse teams, and communicate technical concepts with clarity and influence
Experience navigating change and ambiguity in transformation environments, and a commitment to continuous learning and professional development
Strong understanding of infrastructure, integration, and platform operations
Proven ability to lead cross-functional teams and manage complex technical programs
Familiarity with compliance frameworks (SOX, GDPR) and operational governance
Excellent communication and documentation skills; experience with Confluence, Jira, and visualization tools