Tata Consultancy Services · 5 hours ago
Finance Service Delivery Manager
Seattle, WA
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $140K/yr
10+ years expTata Consultancy Services is seeking a Finance Service Delivery Manager to lead ERP service delivery for Oracle and PeopleSoft (Finance). The role involves managing service health, operational governance, and continuous improvement initiatives in an onshore-offshore model.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model
Partner with business owners on service KPIs tech debt remediation and transformation programs
Run Incident/Request/Problem/Change (ITIL), own SLAs/SLOs & error budgets, publish service dashboards; plan & execute PUM images, PeopleTools upgrades, tax updates; manage environments, refreshes, batch/scheduler health (PSPRCSRV), DR/HA
Single throat to choke for service health; run CAB/governance; manage risks/escalations; ensure security, audit/SOX, change/access controls
Lead blended teams (functional, technical, DBA, SRE/DevOps); vendor/AMS management; shift left, runbooks/SOPs, KM
Automation (CI/CD, regression testing, monitoring), RCA/5 Why to eliminate repeat incidents and reduce MTTR; partner on enhancements/integrations/cloud modernization
Own service budgets/forecasts; productivity & cost to serve; savings via automation/right shoring
Qualification
Required
10+ years enterprise app delivery with 5+ years leading PeopleSoft operations (finance)
Deep knowledge of PeopleTools, autosys, weblogic, middleware, system administration, server admin, Database admin, cloud architecture, WebLogic/IIS, Process Scheduler
Strong ITIL execution (Incident/Problem/Change/Release) with KPI driven management
Proven onshore–offshore and multi vendor/AMS leadership; crisp executive reporting
Good communication skills, Analytical skills, quick learner and process oriented with a higher customer orientation
Self-motivated team player willing to accept exciting new challenges and ready to explore
BACHELOR OF COMPUTER SCIENCE
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-25
Business Standard India
2026-01-25
Company data provided by crunchbase