MedeAnalytics · 10 hours ago
Manager Of Customer Success
United States
Full-time
Remote
Mid Level
$150K/yr - $185K/yrMedeAnalytics is a fast-growing organization in the healthcare analytics and revenue-cycle SaaS sector, delivering cloud-native analytics and performance-management solutions. They are hiring a remote Customer Success Manager to ensure customers realize measurable ROI and long-term value across the United States.
AnalyticsClinical TrialsHealth Care
Responsibilities
Act as the primary post-sale point of contact for assigned US-based healthcare accounts; build executive and operational relationships to drive long-term retention
Lead and execute customer onboarding and implementation plans, coordinating product, support, and professional services to achieve time-to-value milestones
Develop and manage tailored success plans that increase product adoption, monitor usage, and measure impact against agreed KPIs and outcomes
Own renewal and expansion processes: surface upsell opportunities, lead renewal negotiations, and collaborate with Sales to convert expansions
Monitor customer health using NPS, product usage, and revenue metrics; design and deploy churn-mitigation playbooks to protect retention
Convey customer feedback and prioritized feature requests to Product and Engineering; manage escalations and maintain accurate CRM documentation
Qualification
Required
Salesforce
Gainsight
Customer Onboarding
Renewal Management
Churn Reduction Strategies
Net Promoter Score
Preferred
HubSpot
SQL
Tableau
Benefits
Flexible work arrangements
Paid time off
Competitive compensation package
Performance-based incentives
Comprehensive benefits
Company
MedeAnalytics
MedeAnalytics delivers performance management solutions across the healthcare system to improve financial, operational and clinical outcome.
Founded in 1993
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$114MKey Investors
Bain Capital Ventures
2020-10-13Acquired
2015-09-02Series Unknown· $57M
2008-07-29Series C· $50M
Leadership Team
Steve Grieco
Chief Executive Officer and Board Director
Reese Feuerman
Chief Financial Officer
Recent News
2026-01-24
HealthCareIT News
2026-01-22
Company data provided by crunchbase