Trace3 · 14 hours ago
Senior ServiceNow Engineer (Remote)
United States
Full-time
Remote
Senior Level
$115K/yr - $128K/yr
5+ years expTrace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. The Senior ServiceNow Engineer will serve as a vital technical resource responsible for developing and deploying robust integrations between ServiceNow and NetSuite SuiteBilling, as well as other third-party platforms.
Information ServicesInformation TechnologySocial Network
Responsibilities
Design, develop, and customize ServiceNow applications including modules, workflows, business rules, UI policies, client/server-side scripts, and ACLs
Leverage ServiceNow Flow Designer and Workflow Editor, along with scripting tools, to automate TPSM and other enterprise processes critical to billing and financial operations
Implement and enforce role-based access controls (RBAC) and maintain secure data boundaries, especially in domain-separated or multi-tenant environments
Monitor and optimize ServiceNow platform performance, ensuring scalability and efficient operation across development, testing, and production environments
Collaborate closely with business stakeholders, functional teams, and IT leadership to gather technical requirements, translate them into system configurations or scripts, and deliver end-to-end solutions
Create and maintain technical documentation for integrations, workflows, and configurations; provide training and Tier 2/3 support to administrators and power users as needed
Support Multi-Tenancy & Domain Separation project and solution once live in system
Qualification
Required
Bachelor's degree from an accredited university or equivalent experience
ServiceNow Certified System Administrator (CSA) required
5 years' experience with ServiceNow platform administration, development, and customer integrations
3 years' of experience integrating ServiceNow with third-party systems such as NetSuite, Active Directory, and Azure
5 years' experience with ServiceNow modules, including ITSM, ITOM, CSM, and others
5 years' experience with ServiceNow security models, ACLs, and domain-specific configurations
5 years' experience with JavaScript, Glide API, REST/SOAP web services, and MID Server configurations
Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements
Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines
Excellent written and verbal communication skills
Preferred
Hands on experience with ServiceNow upgrades, cloning, and patching processes
Knowledge of ITIL, DevOps, and Agile methodologies
Experience with ServiceNow Performance Analytics and Reporting
Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) preferred
Benefits
Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match
529 College Savings Plan
Health Savings Account
Life Insurance
Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off
Company
Trace3
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients.
1001-5000 employees
H1B Sponsorship
Trace3 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (1)
2022 (6)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-08-11Acquired
2017-06-15Private Equity
Leadership Team
J
Joe Quaglia
Chief Executive Officer
Mark Butler
VP Security Solutions
Recent News
2025-12-08
2025-11-25
Company data provided by crunchbase